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‎11-08-2016 01:51 AM
I have received a requirement to create a chart to show logged versus resolved tickets for Service Desk agents. Can anyone help me on how to do this in ServiceNow? Can we do ts using normal reporting engine or do we need custom charts?
I prefer normal reporting engine as the requestor needs dates as a filter to be available for him, so that he can keep checking it for a particular time period.
Solved! Go to Solution.
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‎11-08-2016 03:30 AM
here:
Regards,Sushant Malsure
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‎11-08-2016 02:02 AM
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‎11-08-2016 02:04 AM
I need Logged and resolved as bars and the axis should have agent names
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‎11-08-2016 02:06 AM
is logged and resolved are state values of incident?
Regards,Sushant Malsure
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‎11-08-2016 02:10 AM