Default company value for requested_for on incident table

Rizzo007
Kilo Explorer

2 hours ago

Hi,

 

Im fairly new to ServiceNow please bear with me.

 

Was wondering if this is standard behaviour, but when we create incidents on behalf of our customers using the 'requested_for' field, the company field does not default correctly.

 

Its defaulting the company using the person thats creating the incident

 

Do i need to create some sort of business rule to default the company of the requested_for field

 

regards,

Rizzo

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Tanushree Maiti
Mega Patron

an hour ago

Hi @Rizzo007 

There is a OOTB Business Rule "Company Projection" (sys_id: 51c4e266c611228500ae2d6661f276de). 

This BR auto-populates incident.company from the caller's company on insert/update. 

 

Check in your system, whether this BR is deactivated.

refer: KB0760508 Unable to Assign User to Caller Field on Incidents 

 

 

TanushreeMaiti_0-1778595483327.png

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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