Default view not ticked

[Community Alums]

I spend most of my time in change management and I find that towards the end of the day when I open a change, the view is incorrect. If I go to the view submenu, Default view isn't ticked, in fact no item is ticked. If I select Default view then it works again.  Next day it will be fine at the start of the day then start doing it again later on. I use MS Edge, our ServiceNow is Utah, and I've tried clearing the cache on my PC, using the cache.do option and a ServiceNow admin has killed user scripts(?).  We haven't tried clearing my user preferences, but wondering if there is something simple that I'm missing.

[Jaspal Singh]

Hi Richard,

It seems the view is getting overridden because of some or other activities that you are performing. Well it will be quite difficult to figure out on what actions you take when access the platform, however, you can check for user preferences to understand if something overrides the selection you do for the layout.

[Abhijeet_Pawar]

Hello @Community Alums 

Simply click on the pencil icon of the module and in the "Link Type" section, there is a field for specifying the default view name. I hope this information proves helpful to you. I have attached screenshot for your reference.

Thanks.

Abhijeet.

[Community Alums]

Thank you for that. Wouldn't this change the view for everyone though?  As far as I'm aware, I am the only person experiencing this.

[Dr Atul G- LNG]

Hi @Community Alums 

I am agree with @Jaspal Singh  please check is any other view rule./ BR  which is override the view everytime.