Hi,
I want the "work notes" - field to be the default view when viewing a ticket (instead of the "Additional Comments"- field showing), so it will look like this:
I found a record in the dictionary called "Work notes" on the task table, and tried setting this to default value "true". Then I get the desired result when viewing a ticket, but not when creating a new one. It then shows both the "Additional Comments" and the "Work notes"-field, and it says "true" in the "Work Notes"-field. I belive the original behavior is both of the fields showing like this, but of course not showing the "true" statement in the "Work notes"-field.
Anyone got an idea as to how I can default show the "work notes" (work notes = ticked) instead of the additional comments? It would be OK for both fields showing on a new ticket as well, but I would not want to see "true" in the work notes - field.
Thanks in advance!
Hi Ina,
Look what I found... Two user preferences that do what you want... you can make these a single field or expand them to show both. You can default to work notes too!
I just changed mine on incident and noted the changes in sys_user_preferences. If you want make those the default for people, just remove the user name and change the System field to true (checked) and insert&save the new record. It doesn't prevent people from changing it to the way they want (collapsed and comments first), but it gives you a default for noobs.
Let me know if you need more help or if that answers your question.
What I want is to make the Work Notes the default in the Activity Stream which means the check box is checked. I have done this according to Chuck Tomasi, but when I go to the Activity Stream, the Additional Comments is still the default.
