While the change is in Implementation state, there were two change tasks are getting created and when the change is moving to Review state the change tasks are cancelled automatically. I know there is a Flow designer 'Change - Normal - Implement' is ...
Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...
Hi All , Can anyone help me these four custom buttons should be visible based on the current login user. For example : only netherland is able to see these buttons in the portal side other than that no one can see these customs buttons :<button cla...
Hello,We have a requirement for advanced work assignment. We need to assign an incident to a user who is nearest to the caller's location. The caller's location is populated in the incident form’s location field. After selecting the service offering,...
Our ServiceNow Partner Fruition Partner has published a real great 80+ pages document a few days ago.This ebook is intended to readers who are in the process or will be in the process of replacing the current legacy ITSM solution by ServiceNow or are...
Hi all, In the Record Information Side Bar in Service Operations Workspace, I would like to display SLA details, I am able to see the SLA widget in the UIB but it doesn't show in the workspace. Any thoughts? Thanks ! First Picture is what I have in ...
hi all can i check is this the correct way to use this : walkupKeepLive.keepAlive(60000); ? i am creating a widget and needed to keep the page to be alive.
Every item I try and publish from catalog builder seems to get stuck. In catalog builder it states checked out. Within in maintain items it states that it is being published. There is also a draft version that is not active, but I can't remove this d...
Its hunting since from beginning, if anyone can explain how to frame a link dynamically.I am able to print the short description and article number from the script include only issue is I am failing to insert a link with name as combination of kb num...
Hi guys, Is there a way to have a quick view of articles Pending Retirement in the side menu ? I pasted the image of what I have available at the moment. I have Knowledge admin and knowledge manager roles. Thanks
How to pre-populate description field on incident form on change of vendor company. Pre text would be - Name,Actions,Root Cause etc. Regards, Viraj
Trying to set up San Diego feature in Walk-Up Experience where we can use multiple Kiosks on one Walk-Up location. Looking on this article, but it's not helping anyway: Create a kiosk at a location Right now we have two Walk-Up locations Office - I...
I have a template for my agents to use that goes in the description field to gather user's info "Phone number: Office/Remote:" Currently it wipes out any info in the description leaving the technician with no description of the problem. Is there any ...
I'm trying to pause the timer when the task is closed, but an itil user is going back to key additional information (SLMs love doing this).This is starting to skew our time tracking. Just wondering if somebody knows how to stop the timer using a clie...
Hello @Archana Reddy2 @Jace Benson @Dr Atul G- LNG @Gaurav Sharma @asifnoor @Ankur Bawiskar @Service_RNow How can i do these
