Hello Everyone,I have a requirement when I open an activity record on portal then a form is opened and under that there are multiple sections/tabs in which I have to show a message (added screenshot) . Actual requirement - When activity is in Plannin...
Hi,I have a custom table and when someone is uploading an excel and creating a record i want to read the excel and create records in another table. I am able to achieve this already with the current script but i need to use transform map and import s...
Hi Community, I have 2 tables one is the combined table which has same fields as other tables and the other is a related list table which i joined using user name field which is a reference field on the table. I want to filter related list data if th...
Hi can someone please help me on how can i show the ui page functionality on the agent workspace on click of the UI action. Currently its working on Native UI to mark attachments as internal(u_internal on sys_attachment table) and vice versa. Same fu...
How to create an Entity in NLU?
Hi all, Could anyone help me confirm if there is an out-of-the-box field in MIM that displays the Major Incident Manager in the workbench? Thank you
Does anyone know how to configure cloning so that the Employee Center is also cloned? Currently, our clone process does not include the portal, and it remains with the old configurations.
Incident form Assignment Group below create one filed "Previous Assignment Group". User select assignment group is Service desk and save.Again user select assignment group is Hardware Group and save , after saved Assignment Group : H...
I am trying to complete a Flow Designer action that has a Rest Step and it is read only, I can not modify it or make any changes to it.Can anyone lead me to an acceptable answer to resolve this?
We are looking at implementing CIM shortly. The question that keeps coming up is what should be a general service request and assigned to the core support team to provision or should the entry be made in the CSI register as a first step to be review...
Hi Team, I was struck in a configuration issue, when the change state changes from authorize to schedule approvals are generated which should be approved by CAB APPROVAL group. Now I have to change the group to CAB Technical Approval. Where should I...
We have default portal(sp) and a custom portal "abc". Now if we enter URL https://xxx.servicenow.com is redirecting to xxx.servicenow.com/sp. instead I want to redirect xxx.servicenow.com to xxx.servicenow.com/abc. can someone please help on this?
i have a email template: Template Name: testRequest Type: test1Comments: test2 i have to set type and comments in a separate variables and i m writing an inbound action on sc_req_item.How to do this?
Hi, Is it possible to create case record from virtual agent in csm portal (Ex: create incident)?If yes, can anyone please provide guidence. It will be useful. I have created a topic called general questions and answers so once we click on yes as per ...
Introduction In today’s digital age, an effective IT Service Management (ITSM) system is critical for organizations aiming to deliver seamless IT services. As businesses evolve, so must their ITSM capabilities to ensure they meet growing demands and ...
