Definition of incident fields.

[geet]

kindly help me in defining these fields.

Table Name	Column	Reason		Definition
incident	Business resolve time	SLA Calculation
incident	Resolve time	SLA Calculation
incident	Requester	Who owns the ticket
incident	Category	Topic?
incident	Problem	Description of ticket
incident	Sub Category	Topic?
incident	Sys ID	Ticket number?
incident	Critical Incident Status	Count of Critical
incident	Incident	Count of incidents
incident	Incident Type	Type of incident
incident	isResolved	Count of Resolved
incident	Resolved	Calculate time to resolution
incident	Responded	When responded to issue
incident	SIP Ticket	Ticket number?
incident	sla check	SLA Calculation
incident	SLA End Date	SLA Calculation
incident	Sla four check	SLA Calculation
incident	SLA Start Date	SLA Calculation
incident_fact_table	Assigned to	Who is working the ticket
incident_fact_table	Location	State office/region roll up
incident_fact_table	Priority	Priority
incident_fact_table	Created	When ticket was opened
problem	Problem	Description of ticket

[Katie A]

Here's an overview of the basic incident fields:

http://wiki.servicenow.com/index.php?title=Incident_Management#gsc.tab=0

Here is more information on the SLAs and the fields that are pertaining to incident:

http://wiki.servicenow.com/index.php?title=Getting_Started_with_SLAs

http://wiki.servicenow.com/index.php?title=Defining_an_SLA#gsc.tab=0