We are experiencing an issue in Employee Service Center (ESC) when using a Service Catalog item that contains a Watch List / multi-user field.Users displayed in the Watch List appear as tags with an “X” icon to remove them. However, when clicking the...
We are trying to translate Approval History Message "Change Request has been approved by Normal Change Policy (Technical approvals)." on Change Request. This message is coming via a Script Include "ChangePolicyApprovalActivitySNC" and below is code s...
Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy: - If lead time of 7 days is n...
Hello Team,After upgrading to the Zurich release, we are facing an issue in Automated Test Framework (ATF) while executing the “Open a New Form” step.The test fails with the following client error:Client error detected on the page being tested:uxc_fo...
Created a new record in language for system localization for Slovenian removes the option to select the language from user preference of Logged in User.
How to check if attachments are added to the catalog item before submitting the Request? Regards,Saranya
Hi everyone,In Service Operations Workspace CMDB, I only see categories like Applications, Servers, Databases, Devices, etc., instead of all CI classes in our CMDB.On what basis are these categories displayed? Is it based on the CMDB class hierarchy,...
Is there a way to reassign a task board to a new owner (so as not to lose all existing tasks)? We use the Freeform boards and personal tasks.
Hi ServiceNow Community,I am looking for advice on implementing a solution in ServiceNow (Zurich release) to monitor and respond to user logins from overseas locations. Specifically, I would like to:Detect when a user logs into our ServiceNow instan...
I got a complaint from a user that the approval notification they get has changed and doesn't contain enough information like it did previously.I started to look through the email logs and can see there is a custom event that was created with a custo...
Hi Everyone,In Flow Designer, we usually use “Wait for Condition” or “Wait for Duration” to pause a flow until a certain condition is met or a specific time has passed.I wanted to know if there are any alternative approaches to wait for a condition i...
Hello ServiceNow Community,I am an IT Governance and Infrastructure professional with over 16 years of experience (ITIL 4, PRINCE2, and Lean Six Sigma Black Belt). My background includes managing large-scale mission-critical networks and cybersecurit...
Hi Team,Flow content not visible under Related links in "sc_request" form , but I have added custom Flow on "sc_request table", at the same time Flow also not working properly, my Flow has to Go for Approval once Approver approved then only it should...
Hi Everyone,I have a requirement where a user submits a request through a Catalog Item (for example, requesting software installation).Current ProcessThe requester fills some initial variables in the Catalog Item form and submits the request.After su...
Hi everyone,I am trying to show the Chat summary field on the Interaction record, but it is not visible even after adding it to the form.What I’ve done so far:Table: interactionI added the Chat summary field to the Form Layout for the specific view I...
