Hi All, I need help with setting this up, here's the scenario: 1. When requestor of the RITM is inactive, the RITM approvals should automatically be rejected2. When Approver of the RITM is inactive, the approval record should be rejected3. When RITM ...
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...
I have 2 fields on RTSK variable section, and both are list collector type.1. Service Offering 2. Select source firewall rule group When i click on service offering field value in the variable section, i can see the related information as below But, ...
hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found" What's causing this issue and ho...
We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...
While executing an ATF test case that creates a user with a specific role (not an admin role), the process fails during user creation with the following error:"FAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=37009): INSERT INTO sys_user_grmem...
We are currently working on a bi-directional Jira integration that requires mapping ServiceNow variables to Jira custom fields. When using the Create Issue action from the out-of-the-box Jira Spoke, mapping these fields results in an Atlassian data f...
Hello Team, I would like to test reports with Power-Bi Connector, do we have power-Bi connector available for PDI. ThanksAshok B ...
Hi,I'm having a strange issue with the sys_properties table.Following the cloning from our PROD to our TEST and DEV instance in late October.I've tried to reimport 3 missing System Properties on our TEST instance.When I tried to import the records fr...
can we extract an incident report and put it in a folder
Hi Community,I’m working on Service Operations Workspace and need to disable the Problem module only on SOW so that users cannot access or see it.I’m looking for the best approach.Any guidance or steps would be greatly appreciated!Thanks in advance.
Hi Community,I have an issue in CSM Workspace → Emails tab.When I click Reply or Reply All, the email opens with the correct subject, for example:Subject: Case Auto Assigned to: CS0000148However, when I apply any Email Template, the subject gets repl...
We have a requirement to be able to set an image field on a table to a certain image, which is to be done via a workflow. We're struggling to figure out how to actually get it to set the image. We've uploaded an image to the Images (db_image) table a...
Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...
