Hello everyone, I'm working on a Subflow that transitions to the Complete state when a sysapproval_approver record is set to Approved. However, when I Reject a record, the Subflow execution remains in the Waiting state.Does anyone know how I can...
Hi everyone,I'm building a custom Service Portal widget that allows users to either accept or reject a proposed solution on an incident record when it's in the Resolved state.The "Accept Solution" button works perfectly and updates the incident state...
Hello Everyone, I have one requirement. catalog form having the variable app Name and it's List collector type having the option is if select any option then those all option are visible on Task App Group field and it's multiline Text field t...
Hello Everyone, I have one requirement .In incident form having the two files are you able to close the Duplicate Incident?(it's a check box and true/ false type) and Duplicate incident is List type. if i select the multiple incidents in Dup...
Hello Everyone, I have one requirement related Dashboard related to incident. I have 6 countries , if i click on the country then all the records display on the dashboards level please review below image .same like as countries visible one sid...
We are working on translating email notifications into Italian for a customer. We have installed the Glide Notification Translation plugin (com.glide.notification.translation) and enabled the system property glide.email.outbound.static_translation.en...
I've been reading through the Wiki and the Community, but I just cannot figure out why I'm unable to successfully move from LDAP to LDAPS.Right now, we have a working [un-encrypted] LDAP connection (and we have a VPN tunnel setup, if that's relevant)...
I released AWA and Agent Workspace and in our PROD instance all items coming to the Work Items table are stuck in the queued state and not pending accept. The online agents do not seem to have reached capacity, so I'm not sure why the inbound items ...
I have read many articles on this but still have some doubt. In developer instance i have created 2 read acls. One with None and the other with *. The None is granting the read access and * is not. Which one is a field level and which one is a table ...
Hi folks, On the Knowledge search page /sp?id=kb_view2, I need to collapse the side bar menu by default so that when the user loads the page, the sidebar menus are collapsed already. I know that I need to work on the widget Knowledge Query Facet.In ...
Can Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) which helps in Determining and managing IT investments be implemented as part of ITSM Standard License or does it require a separate license
Hi All, When i submit order guide form , its redirecting to /sp?id=ticket&is_new_order=true&table=sc_request&sys_id=b9b3638187362250f505cbb5cebb35e8this page ,we want to redirect to /sp?id=ticket&is_new_order=true&table=sc_req_item&sys_id=ritmsysid ...
Hi, Deactivated Dropdown "Awaiting acceptance" value from state field in HRcase from but still visible for Existing record.Can anyone please help how to remove that in existing record and why it is showing. Thanks!
Hi All, We have below requirement to create SLA definitions on sc_task level, any lead pls let us know. In one request, 4 tasks will be created for RITM: task 1 task 2 task 3 task 4 The task1 needs to be fulfilled by one business day and rest of the ...
Hi Folks, We are about to begin the ITSM implementation for one of our clients. Before moving forward, we plan to conduct an ITSM process workshop.Could you please help us with the following:1. Key Considerations:What essential aspects should we tak...
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