Hi Team, We have created a dashboard with some reports and added interactive filters to it. Now, the user has requested that the dashboard be accessible via a separate tab in the header menu of the Service Portal.The requirement is:Users with access ...
Hi, I want to stop customers from commenting on RITMs through the portal once the ticket is closed, I've seen every post on this topic say to do it through the ACL for sc_req_item but nothing I seem to do is working, I've even disabled every "write" ...
Hello. The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hid this button. Any help is greatly appre...
Currently I have email notifications setup to include links to Incidents (i.e. ${mail_script:incident_take_me_to_the_incident} ) and requests which open in the Default view. Is there a way to link incidents and request to open in Agent Workspace inst...
Hi Team, I have created a decision table and created 3 inputs {Country (reference), location (reference), and employment type(choice)} and in answer, there is a choice field called Delivery.Now I need to call the decision table from the script includ...
Hi allI created a survey and a survey notification for end users, but I need help setting up reminder notifications. How can I automatically send reminder notifications to users every other day or every 3 days?Please any suggestionsThanksNandini
Here is the requirement to add error message for "Change Registration" Modal. (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone : "Change Registration Modal cannot ...
Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja
Hi, I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails ...
I am trying to write a business rule for the problem table that works for the most part but I need some help for part of it. The goal is to create a business rule for the problem table that updates the two duration fields, Outage Duration (Business H...
Hi all, We receive a significant amount of our tickets as emails, which are turned into CALL records, then a Service Desk agent determines the most appropriate request or incident. One issue we're experiencing is that agents aren't aware of all of th...
Hi Team Post upgrading instance to Zurich we are unable to create new Ui Policy Action , the new button is not Available can someone assist me on this ?
I am trying to remove member from AD group but i am getting below error.power shell script :Import-Module ActiveDirectory# === Configuración ===$GroupName = "I_abc"try {Write-Host "Getting members of group '$GroupName'..." -ForegroundColor Cyan$membe...
Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...
Hi All, 1. what to do with the existing ticket having old manually created group populate on their assignment group ?2. Roles that we have gave to groups manually?
