Hi To update the "age of incident" field value (like 0-3 days, 15 days, more than 15 days), the below scheduled job and script include written but it is giving performance issues due to looping all the incidents on hour basis and populating/calucula...
Hello,I am currently working on automating the Change module. However, I am encountering an issue where the change record remains in the New state and cannot proceed to the next stage because the risk assessment must be completed first.I am unable to...
I forgot to change my update set and I made changes under a different update set that already included changes from another enhancement I was working on. Is it possible to move those changes to the correct update set?
Please guide me a roadmap to start my journey in Servicenow and build a career with servicenow. Also guide me what are the platforms and resources I can follow. Mention me the process with details. Lastly tell me how long will it take to learn the ba...
Hi All,I wanted to know what kind of scenarios or day to day tasks that servicenow ITSM profile people would receive mostly. I am learning servicenow ITSM and worked in ITIL. Aware of basic configurations to perform on servicenow platform. What woul...
Hi,how to create a manual RITM from the backend using ATF?I need to follow this approach since the portal submission is blocked due to the Custom-type variable.
Hi community, i have a ask from my manager, to control state transitions on change table on PDI, like state should move from New->assess->authorize->schedule......... based on any field conditions, if assignment group is not empty it should move from...
Hello Everyone, We have a custom Date/Time field on the sc_cat_item table which is populated via a Business Rule when an RITM is submitted. The field captures the date and time of the most recent submission, allowing us to track when the catalog item...
Hello, we are trying to replace a custom legacy application with ServiceNow. So we need to migrate the legacy data(project related data which are in progress) to servicenow custom app which uses Approvals and tasks. The challenge is old system doesnt...
How to get checkboxes checked once they raised form after one year they have to raise again then existing fileds and check boxes check should populate automatically in the catalog form. I used script include and client script it’s not working.ow
Hi, I have to assign request to user. We are having flow and there it is setting short description and description field value and there I have to set assignee using system property. I have created system property and I have to use that system prope...
Hello Community,I am using Application Registry with Default Grant Type "Resource Owner Password Credentials".I have added the Client Id and Client Secret, but where do I associate the Username and Password.I have tried "OAuthPasswordGrantType" in th...
Hi All - we recently upgraded to Vancouver, we saw discuss button task extended tables. How can remove discuss button from change_request table. Thanks!
Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...
Hi everyone,I’m working on a form in ServiceNow (standard table form, not Service Catalog) and I’m trying to understand whether a specific requirement is technically possible.ScenarioI have a field called record_typeType: List (multi-select choice)Ex...