Delegates for approval

[Shiva Kumar8]

Hi,

One the approvers X is on long leave so the approvals need to route to a delegate Y, from the X user record I created a delegate and added Y and checked the Approvals checkbox, but the approvals are still going to the person on leave.

please find the screenshot below

[Ankur Bawiskar · Accepted solution]

check this

https://community.servicenow.com/community?id=community_question&sys_id=f5e388d7db8b5050fb115583ca96...

Regards
Ankur

[Jaspal Singh]

Couple of checks.

1. Is approval record itself not generated?

OR

2. Approval is created but mail is not sent

If latter then check if the notification that is supposed to be sent does not have Exclude Delegate set to True

[Shiva Kumar8]

Approval record is created, but email is being sent to the original user itself not to the delegate user

The Exclude Delegate checkbox is False

[Lokiah Gurram R]

Has user Y checked in Junk Emails to make sure the approvals are not there?