Hello, I have been working on a solution to a problem we are having. The current process in place to terminate users is that when a custom field on the user table (termination date) changes and is not empty, a BR will run that creates a termination...
Hi, We have a requirement where we need to provide the URL for Create Incident SP Link,which is due to embedded in a external system. The URL needs to have the value of the configuration item and Priority pre filled. Since the Create Incident link in...
in oncomplete transform script how to retrieve the source field values i tried like var xyzparent= source.field_name.toString(); o/p is undefined. can someone help me how to retrieve the field_name value. I have mapped under field maps -- source --...
We have a business requirement to restrict access to specific incident records depending on the incident tagging and specific group types. For example, we need to limit access to all financial tickets (u_financial = true) to members of groups with gr...
Hi Everyone, I am using a basic g_form.setValue function for a catalog item variable. Eg:- function onLoad() { //Type appropriate comment here, and begin script below //var a = g_form.getValue('test_name'); g_form.setValue('comments',new Date()); //...
Hi I am looking for help and i am setting up a walk-up experience and the check-in is closed at 23:30 and not 23:59. DOes the check-in have a 30 mins early closing time? Checkin Screen below. We are closed. Please refer to the hours of operation. ...
Details: We have some requirements to configure the OOB functionality of Major Incident Management but we cannot figure out where to make the edits (or if it is even possible). 1. When proposing an Incident for a Major Incident the Pop Up has the Wor...
The group approval in my workflow shows cancelled when the approval is completed. I wrote a script where 2 approvals are needed from a group for the approved state. Below is the script - var id;var approvecount = 0;var rejectcount = 0;for (id in gro...
I found an article that talks about adjusting the price of a catalog item based on how a user completes the catalog item, but the article only talks about the variable types you can use and not the process to configure them: https://docs.servicenow.c...
Hello,We are fairly new to Service Now Knowledge and i'd like to see if there is a way to accomplish this:Have a single knowledgebase for IT but make certain categories and/or articles visible to specific roles. So the public could view one article w...
Hi All, How can i give a user access to only Incidents(Create,Read,Update) and no permissions for Changes,Problems. and also he should not delete any incidents.I have tried by creating a new role and a new ACL "Incident* write" ...
Hi , TASK:I have a parent table(portfolio) with the related list (project),now need to create another related list (action)depend on projects field in existing related list field Thanks in advance!
Rather than creating 5x favorites as a user then impersonating as the colleague and re-creating the same favorites manually do you know a quick way to apply the 5x favorites to the 5x people in one hit please? I've had a search on the forum and wasn'...
here the problem is the user is not able to add the filter conditions while adding the related incidents. with the admin role am able to see the same filter conditions. but the same filters are not visible to the user. it will show and disappear whil...
I have a used one ui macro in a catalogue item. For one reference field i have used <g:ui_reference tag, how to put reference qualifer in <g tag? Regards, Sirraj
