Hello All, Can we restrict ticket creation (as caller) notification sending to delegate of user..? As checked we can control only four notification for delegates - Approval Assignment CC Notifications Meeting Invitation Thanks in advance.
Hello, We are trying to create SLA definitions for RITMs related to Computer Request. With Incidents and other Requests, we have been able to successfully use the States (Active/Hold/Awaiting Info/Resolved) to Start/Pause/ and Stop SLA. With Computer...
Hi I am trying to put a confirmation popup upon clicking of a UI action on my UI actions for request form Widget in service portal. Can anyone suggest me how can i achieve that. There is simple list on Service portal which is displaying my requests. ...
Hi, Can anyone help me in opening preview record button please find the below screenshot. Preview this record is not working for location form but it is working fine for all forms and context menu is also not working for location and not able to o...
I am attempting to create a report for a certain item that shows the request that still are waiting approval. I want to add the approver field to the report so we can see who the approver is but I am unable to find it to add to the columns. Is there...
On the catalog item form I have a reference field that points to 'location' table and field name is location. When the user selects field Location Level is store. The display value of location field reference should store ID field not Name field. ...
Is there a way to set the due date to blank when specific Catalog Items a requested? I have a Catalog Item that's for internal IT use and doesn't have any workflow associated with it, however when this Catalog Item is raised it's defaulting the Due D...
Hi folks, I am working on a Script scheduled job that would clear records on a table based on their date of creation < last 13 months I would use a Glide record and am trying to construct the Encoded query. More specifically I am trying to code the ...
I apologize for the multiple questions, but this resource is very helpful for a newbie like myself at an organization just starting off with Service Now. Anyway, we are trying to change the sequence order of the values as they appear in the drop down...
i am facing a strange type of problem . i made an application menu and under it i add three module that is based on three different table. when i am trying to open the module the list or form that are getting displayed are opening in null view. no ne...
Can we assign tickets auto-matically to the assigned to based on round robin method? If group has A,B and C user, first ticket should go to A then B and then to C after that again ticket should go to A. Thanks, Pooja
Hello, Facing a deadline for a go-live and am having issues with the User Criteria for a Service Catalog category. Basically I just want to show the SC Category to users who have a relationship on their user record to any CI with a name starting in "...
Hi, How to Autopopulate fields from RITM to SC Task when SC task is created by clicking new button under RITM Related lists. Any help is appreciated. thanks teja
User can submit a request only if attachment is attached on catalog form? I dont want to do with catalog client script. How to do this validation ? I need a code for client script and script include.
