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How to create a RITM without creating a REQ?

Hi All, We have a requirement to create "x" number of RITM based on the "x" number of rows used in "Multi row variable", this RITM in turn should not create multiple REQ. We had a requirement to create a multi share windows catalog request i.e. in 1 ...

Anand Kumar7 by Tera Contributor
  • 2889 Views
  • 2 replies
  • 0 helpfuls

Adding Due Date field to Visual Task Board Kanban Cards

I am trying to Create a Due Date field on my cards displayed in Visual Task Board (the Kanban wall, not table). I have it in my table as a column, but I want it to display on my Cards in my visual task board wall. is this even possible?

mattmm by Kilo Sage
  • 4455 Views
  • 5 replies
  • 1 helpfuls

How to disable Scheduling Assistant

Hi Guys, Anyone has any idea as to how to disable Scheduling Assistant in Change Management? Here is the details in the docs site: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/change-management/concept/change-conflict-...

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Mussie by ServiceNow Employee
  • 2035 Views
  • 3 replies
  • 0 helpfuls

Need to add Fields to personalize List columns

Hi All, I want to add another field in available section of personalize List columns. please see below attached screen to understand more.please help me out on this.   Thanks

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vajgsgc by Tera Contributor
  • 3178 Views
  • 1 replies
  • 0 helpfuls

Resolved! Issue with a Fix Script for updating Incident Tickets

Within Incident Management, we turned the state of "Awaiting User Info" (created, not OTB state) to Inactive status.  There were over 400 tickets that were in that state, most of which were over 1 year old (put in that state by technician, then "forg...

terrieb by Tera Guru
  • 2535 Views
  • 14 replies
  • 1 helpfuls

wants to restrict to edit state field on list view

my concern here is , there are itil users they can edit the state field on list view. now the requirement is the itil users should not change the state field when it is in closed state. only admin should edit when the state is closed from list view. ...

lakng by Tera Contributor
  • 2363 Views
  • 2 replies
  • 0 helpfuls

select box - multiple choice - g_form.addOption

Hi, I have a catalog item where one of the variables (it is part of a variable set) will display all assets assigned to a selected user, but then I need the requestor to select only one of the assets, so I would ideally like to use a multiple choice ...

Resolved! How to hide radio button option.

Hi All, How can we hide radio button option on the basis of users country code. I tried using g_form.removeOption() but it doesn't worked. What do we use to hide Radio Button option in client script? Note : Also tried using -  if(result == 'US') { //...

Resolved! Hyperlink to Catalog Item Description Area

Hello, I have a requirement to add Hyperlink to the Description area of a Catalog item that says Click Here. What is the best way to achieve this? Please give examples if you have. Thank you.

WP2 by Kilo Guru
  • 2491 Views
  • 2 replies
  • 1 helpfuls

Resolved! Dynamic filter using script include to get a manager's Reportees

I am trying to create a dynamic filter for user reference field. It is meant to fetch a manager's reportees. I have written a script include for that and then called the function in the dynamic filter. Although, it does not seem to be working. I have...

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Shreya2 by Giga Contributor
  • 1896 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to display only the text part of the "Activity stream @mention email" notifictaion script for the worknotes of the system?

Hi ppl,   I just wanted to display only the Text mentioned in the worknotes from @ activity stream notifications preview . So I had used the journal entry of worknotes in the  mail script "ng_activity_mention_body"   script :  if (current.field_name ...

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SNOW_novice by Giga Contributor
  • 1459 Views
  • 1 replies
  • 1 helpfuls

g_form.setMandatory is not working in the code

Hello There,     On incident form i have a requirement like once state is changed from "Resolved" to "Assigned to" have to ask for confirmation "Do you really want to re-open incident" and after clicking ok , comments should be mandatory and should s...

Chaisai by Kilo Expert
  • 3884 Views
  • 13 replies
  • 2 helpfuls