Delete old labels

[mduluk]

So is there an easy way for a user to remove their old labels? I know I can go in and delete them as an admin, but is there any way for an itil user to do it themselves?

[Mark Stanger]

Yes. They should be able to click the label name on the application. That should take them to the label entry and they can delete it from there.

[mduluk]

That mostly worked. I had to add some delete and read access controls to the label table, and then insert a delete UI just for that table, but it is working now. Thanks for the help. I did not know that clicking on the name of the label would redirect to that record in the label table.

[rlehmann]

Hi Matt

I'm currently facing the same challenge, where ITIL users are unable to delete the labels they once created.

When they click the label name, the form loads, but all of the fields are read-only.

The odd thing is that when I look at the ACL, there is one for delete Label, which was set to None and the description is "Allow delete for all fields in label, if the ACL condition (owner=javascript:gs.getUserID()^EQ) evaluates to true.". The condition field matches the description. I've updated the ACL to * instead of None, which should apply to the entire label, but the label fields remain read-only and the label cannot be deleted.

Would you be able to share further details as to how you managed to get this working.

Many thanks

Ron