knowledge article to valid
how to write script for knowledge article to valid to should not allow more than one year from the created date and previous date and when click on publish button it should show the error message in servicenow
Forum Posts
Migrate update sets only in Global scope but not Employee Center scope
I was capturing something in my Update Set and some content were in Global application scope whereas some content was in Employee Center application scope. The Update set automatically created a parent update set, and 2 more child batch update sets -...
IT Capacity & Performance Management
Are there any IT Service Providers, with multiple customers, who are using ServiceNow for IT Capacity & Performance Management (i.e. of CIs, Services). I am not after capacity management of human resources. Questions:1. Which version are you on and a...
Resolved! Email
How can I send an email to a ServiceNow instance when the "Email Sending Enabled" system property is turned off?I'm working in a ServiceNow instance where the "Send" system property (glide.email.smtp.active) is currently disabled (set to false). I st...
Incident Routing Based on Service Offering with Mixed Support Needs
Background:We’re releasing a new tool that will be available to approximately 150,000 users.Incoming incidents are submitted via record producers on the portal.Incidents are routed to a support team based on the Service Offering (SO).The Problem:The ...
Filter reference picker differently for two related-lists on the same M2M table.
Hi all, Please answer how can this be achieved. When a user clicks New in the CVE list, the reference picker on field Vulnerability must show only sn_vul_nvd_entry records.When a user clicks New in the Third-Party list, the reference picker on field ...
Resolved! how to trigger event/notification based on the work notes of the sctask
Hello EveryoneI have requirement to trigger the notification when work notes updated in sctask and it should have the below value then only it should trigger.error message 'file share failed' and it should have incident number.Please suggest me on t...
Hide options in reference variable in variable set based on the catalog item selected
Hello. I have a variable which is a reference to the companies table (approx 30 company options display). This variable is part of a variable set and I need it to remain that way as we use it on multiple catalog items. However there is one specific c...
Get unique "requestID" e.g. '202425090555125123' (year/month/date/time/ last 4 digits of ritm no)
Hi All, My requirement is to have an unique "requestID" something like '202425090555125123', year/month/date/time/ last 4 digits of ritm number. How can I get this, Can someone please help with the script
Resolved! Add users to watchlist via Flow Designer rather than replace existing ones?
Good day, there is probably a simple solution to this, but in Flow Designer I have created a flow that updates the Watch List on the incident form. What I want to achieve is to add a user to the list of already existing users in the watch list, ...
Resolved! getting a popup for a "Rich Text label field" field on catalog item
I have created a "rich text field" called "click here to download requisition form". it is suppose to download a pdf file.But before downloading it is giving me this popup to leave site. when i click on leave the pdf is getting downloaded and when i ...
How to trigger the Workflow from the Flow designer
How to trigger the Workflow from the Flow designer? can you please help mee
RITM stage showing incorrect on the Portal
Hi All, After submitting the request, I see that the catalog item stage is 'Initiating', and when I refresh the page, it shows 'Waiting for approval'.I want 'Waiting for approval' stage immediately after submitting my request as we have set in the fl...
Reporting and Dashboards
Hi,I’m working on creating a dashboard report for my manager that shows all requests currently pending his approval. I’m using the "sysapproval_approver" table with the following filters:Approver = [Manager's Name]State = RequestedThis table includes...
Predictive Intelligence Workbench - Use Case Templates is showing "No templates to display"
We have a requirement where we need to show list of 3 similar closed incidents and predict assignment group based on short description. We have installed Predictive Intelligence for Incident (com.snc.incident.ml) and Predictive Intelligence (com.glid...
