Components installed with Incident Management - Major Incident Management details that the incident_manager role has the following abilities, emphasis mine:Manages incident properties and major incident trigger rules.Can create and edit Communication...
Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...
Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...
What is the best method to allow ESS users to cancel Requests from the Service Portal?
In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...
Hi,I want to deactivate the oob dashboard under service operation workspace so here i cant able to deactivate due to readonly.Can anyone please help on how to deactivate the oob dashboard. Thanks!
In complex ServiceNow implementations, bulk data loads from external sources are a common requirement — whether for configuration data, CMDB population, or integrations. Generally, we use UI buttons to load and transform the data into the ServiceNow ...
Hello Everyone,I want to create a break glass account and enforce mfa.i know from Yokohama release onwards mfa is enforced.as break glass accounts will login using local logins i want to enforce mfa for them.How i should achieve that also what all pr...
Problem StatementHR team maintains employee data in Excel / Google Spreadsheet.This data must be fetched every Monday and stored in a ServiceNow custom table for further processing. SolutionUse ServiceNow REST Message (Outbound Integration) with a...
For the first time in the over 2 years we've been using ServiceNow, I got an email in my SNow admin email account with subject "[PA AppSec] Daily Data Collection completed with error". I found the PA job log and filtered for Level = error and got the...
I have a UI Action which when clicked redirects to a new form and now I want to set the values from the url to the fields for that I have written the UI action script for redirect and setting the url and one client script for setting values from url ...
Hello Everyone,I've been asked to make the delegates a bit flexible and allow the Change Management Group to be able to add new delegates.Basically, if the change managers want to add user X as delegate of user Y, they can do it.I have 2 options that...
Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...
Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...
Hi everyone, Is there any way to add a Change Schedule to SOW? For example, to the left navigation bar, or to the landing page.Thank you in advance and best regards,Victoria
