Hi team,I’m trying to create a report (without using Performance Analytics) to find the average age (in days) of open RITMs for a specific catalog item.My requirement:Filter on specific catalog itemConsider only open / active RITMsShow average age in...
The following are the states in Change Management in ServiceNow. New, Assess, Authorize, Scheduled, Implement, Review, ClosedIs it recommended to create an automated CTASK under the Change Ticket for validating the change that is implemented? Already...
Do you guys know what is the best way to prevent users from creating an incident using incident.do? We want to encourage users to use the Service Portal so that an Interaction record gets created first before an incident.
Hello community expertsI have created two knowledge bases and Configured workflows for approval and retiring all the articles in the two knowledge bases follow my workflow. There are seven different layers of approval and I want to send a reminder no...
Hello All,I have a dropdown field on a table that should be editable only by a specific user (or integration user). The field should be updatable via integration by a specific user/integration account.All other users should be restricted from updatin...
I have agile 1.0 installed in my instance, I want to install agile development 2.0 plugin. As you can see in the snip, it says it is installed but under version details only 1.0 is mentioned. How to confirm whether 2.0 is installed in my plugin. Ther...
Hi, I have observed that knowledge UI actions visible on Service operation workspace are not working as expected. Earlier it was not visible to me but after changing the value of system property - sn_km_center.glide.knowman.ece.enable to 'true', it b...
In ServiceNow, change models help standardise and streamline the change management process by defining specific workflows and state transitions. In this guide, I will walk you through creating a new "Urgent" Change Model that follows the Normal Chang...
Within my project, I want to calculate the number of child incidents attached with a parent incident and also want to add it to a report for my personal use in a dashboard where it will show, all the child incident details attached with parent incide...
Good morning, I have a group of users receiving this error Part of the query on sc_req_item has been ignored because of insufficient access for 'query_range' operation on sc_req_item.cat_item.sc_catalogs How do I create an ACL on .cat_item.sc_catalog...
We have integrated ServiceNow Digital Product Release with ADO and are able to extract workitems to the plan of the product . but when i created a release with the same product as primary, workitems are not getting linked OOB . then how is it suppose...
Hello Community, I have a very basic requirement, but it seems I am not getting the required output even after multiple trials.I have a field called 'Resolution code' (close_code) on the Incident form. It has 8 options. My requirement was to hide the...
Hi Community, There is one Inbound email action configured and even though the emails are fulfilling all the conditions, incidents are not getting created. Below are the inbound email actions conditions. Is there any issue in the defined conditions? ...
I want to achieve the below requirement, but not able to find the appropriate UI action on Task SLA table. How can I achieve this Hide/Do not Display the "New" UI Action (button) on the RITM Record's Related List of "Task SLAs" - including do not dis...
I have a Catalog Item with an MRVS (Multi‑Row Variable Set). The MRVS is visible correctly in the RITM (sc_req_item), but it is not showing in the Catalog Task (sc_task)