I am able to populate time taken by problem ticket from state change from new to Root Cause Analysis,How to capture it for existing Problem Tickets which are already in Root Cause Analysis state?
Hi Team, Few users have reported that they are unable to see the tickets under "My groups Work" list view. it was working fine couple of days ago.They see error : "Security constraints prevents access to requested page" I have checked the roles and ...
We use a custom module that automatically assigns tickets to users within a specific assignment group when they interact with it (e.g., by clicking the module). We’d like to prevent certain users in that group from being eligible for auto-assignment....
Can anyone help me with below points if anyone have perform Control Up - ServiceNow integration ?1)How we can be enabled in SN.2)What we can do with the help of this integration.3)How it will interact with the Virtual Agent.Thanks in Advance!!
How to make the Change Risk Assessment related link to be available in Agent Workspace. I have enabled the workspace button checkbox in the UI action and its showing in Agent Workspace. But when clicking on it nothing happens. Please help.
Hi all,I’m working with a Service Catalog item that includes a Multi-Row Variable Set (MRVS). Inside the MRVS, I have a reference variable that should only show filtered results based on values from another field in the same row.Since MRVS doesn’t su...
Hi,Any help would be much appreciated please. Iam trying to disable the Open camera option under add attachments in the servicenow now mobile app. Any information would be of great help. Best regards,RB
Hello want to askCan we change the plan Start & plan End date at Standard change when state already Scheduled and Implement? what is the best practice said? what is the recomendation ITIL V4?
Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this. I have already tried deactivating a rule under system policy but it's not working.
Hello Team, I have below code which brings records which has duplicate Users. [licenseRec.user] How can I make this into store only unique User records?Currently both of my array length is coming out same. [i.e. icenseRec & arrayUnq ] var license...
Hi,in Service Portal, I want to test with ATF whether the Service Offering is visible to subscribed users or not.First, I want to test with a subscribed user to confirm that they can see it, and then test with another user to verify that they cannot....
HI All, There is a requirement like in a catalog form there is two field with reference type and one field is Variable filed with name ABC Owner and second field is Variable set Data Owner and both are reference type field with sys_user table and if ...
Hello Community, We have ITSM pro and MS Outlook (M365) in our org. We are looking at the option to create an incident or service request from an outlook email where user can select the email on Outlook and at a click on a button log a ticket in Serv...
Hello , I have a requirement in which on compose email window, user should be able to select the template. When user selects the template that template will be applied to his email. For this we are using the oob functionality of servicenow that enab...
Hello Experts, We have a requirement to upload the bulk attachments into ServiceNow to the records. Attachment name is same as ticket number. All of them are stored in local file system. Is there any easy way we can connect to local file system and d...
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