Deleted variables accidentally, due to this variables and variable values are lost in RITMs

[S_75]

Hi, we have one variable set with 7 variables, in those 7 variables, we need only 5 variables as separate variable set so we deleted those 5 variables from existing variable set and created a variable set with those 5 variables again and used in different items due to this, the deleted variables are lost in the existing RITMs, we want those variables again with variable values in the RITMs as previous. please help us on how to revert those back with data

[Palak Gupta]

Hi, please refer below Knowledge Article from ServiceNow.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727965

Please mark my answer correct and helpful if this resolves your issue.

Regards,

Palak

[OlaN]

Palak Gupta, did you not read the article?

" Note: If someone manually deletes a field and there is attached data associated with that field, contact Technical Support."

In this case there is data associated with the field, it's the values filled in on the old RITM records. So No, only option is to contact support.

[Palak Gupta]

Hi @OlaN 

Yes, I did read the article and that's why gave this link as as proof of what I have mentioned above.

[OlaN]

I see, then I misunderstood your intention.

Since the question was "is there alternatives" I understood your reply as "yes there is an alternative, as provided by the following KB"