Demo instance. Issue with date (opened, created, resolved)

artyom
Giga Contributor

Hi everyone!

I use a demo instance to customaze it a bit for my own demonstration purposes.

I just removed all Incidents from the table and started creating my own ones. What I noticed - there is something wrong with date and time in fields like Opened, Created, Resolved. The date of creation, resolving is never goes beyond 24 hours. As the example there is a pic from a demo instance with demo data and its like 1 month old instance but incidents are created resolved a day ago.

Any idea how ti rid of it? Thanks.

1 ACCEPTED SOLUTION

artyom
Giga Contributor

Hello everyone!


Here is the solution and the reason why it happened. ServiceNow support. Thanks guys!


1.JPG


View solution in original post

6 REPLIES 6

User672077
Kilo Explorer

can you mention the script you used as it's not clear from the image you have uploaded


Hello Shreya, I did not use the script I just switched it off so it would not affect the information. The script was provided OOTB.



Best regards,


Artem