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Resolved! How to apply filter in configuration item -incident

Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...

chanikya by Tera Guru
  • 3559 Views
  • 8 replies
  • 3 helpfuls

Aborting the Business Rule when UI action runs.

HI, Can someone help how to stop the business rule when user initiate the UI action. My scenario is, when user trying to close the task close complete then new task will get created. Other Option we have given create task to PKI team. Which is also d...

Issue || OAuth - JWT Bearer (Grant Type)

Hello - SN. Followed this doc = OAuth 2.0 credentials for GitHub Apps - JWT (servicenow.com)Got details from GitHub end. But when i try to refresh token i get this error OAuth flow failed. Verify the configurations and try again. Error detail:invalid...

Kingstan M by Kilo Sage
  • 1108 Views
  • 11 replies
  • 1 helpfuls

Update Failed - When the Approve Request LINK opens in the Portal

Hi, We have a business requirement where the Approval Request LINK in the notification email should open up in the Portal,  and not the record in ServiceNow. The script I use does open the portal on the Approval page, but when Approve or Reject is cl...

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Zig1 by Kilo Expert
  • 920 Views
  • 2 replies
  • 1 helpfuls

SLA for different working hours

Hello, I'm facing an issue regarding setting up SLAs. We have a contractor with different 'stores' and each one with different working hours. For example:- store 1: open from 9 to 10 - monday/saturday- store 2: open from 11-14 - monday- store 3: open...

Display a button when change request is approved in assess state

I want to display a button called 'Request CAB Approval' only after assess state approved(technial approval) and remain on the assess state until user clicked on that button.I tried UI Action but the problem is how can i check for approval request is...

test145812 by Tera Contributor
  • 383 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to make a UI macro hidden for a particular table

Hello Everyone, We have a UI macro for the 'Assigned to' field through which we can add the logged-in user into the Assigned to field. Now, we have a requirement to make this UI macro hidden for a table. For now, the macro visibility is working for a...

Resolved! Calendar Report - Variables Date Field

Hello,  I am trying to create a calendar report based on a variables date field. When building the report i only have the option to base the report on standard fields. e.g. Is there a way to select a variables field?

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Dom2 by Kilo Contributor
  • 571 Views
  • 1 replies
  • 1 helpfuls

Resolved! Catalog Item Price based on form

Hello! I want to create a sevicenow catalog item that will have cost depending on a value that the user will choose. Example, The user selects the option "2" from a list and that changes the price of the request to 20 euroIs there a way to do it with...

Resolved! After approval create that catalog item group in group table

I have a Catalog item about a Group request. When I request that catalog item it will generate a group approval after that if it is accepted then it will create that group in the group table(sys_user_table) and if it is rejected then it will not crea...