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Standard Change Template Concept

Hi community, What I want to implement is just guiding SMEs to use easier.I know there is a Toggle button in change form, but it needs a few steps to adopt.So I created a few change templates which can be seen directly in "Create Change" in the form ...

Resolved! Script include Changes

Hi, I have an script include to make it UI Action visibile on RITM table, if logged in user is member of the RITM associated SC_Task assignment group members. Please find the below script and it's working as expected.  Now, I have an around 35 assign...

how to make a dependency from category to service?

Hi,is there a way to have a depencecy from a category to a service?So that the category is only shown, when the service is selected? I am looking forward to seeing your ideas!Cheers!Mike

MT247 by • Tera Expert
  • 415 Views
  • 2 replies
  • 0 helpfuls

Requested for field not updating on RITM

Hello, I have a catalog item that uses a flow. This flow has an Update Record Action to update the Requested for field with the value of a variable that references the sys_user table. But it does not appear to update the record. I have run a test, an...

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riskay123 by • Mega Guru
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  • 1 replies
  • 0 helpfuls

Agent Mobile Application

Hi team, We have a requirement to change the default banner image to a custom image from agent mobile application. Need some assist to update the banner image. Thanks

Agent mobile application

Hi All, As mentioned in the attachment, we are trying to update the color for navigation bar for agent mobile application. We have updated the color code for navigation bar, but it's not reflecting in mobile app. Need some assistance on this.

flow designer

Hi all,I need a help . I got a requirement from client to create the following use cases via flow designer.1. There is a variable in the catalog form called "xyz" with choices "abc" , "def" , "ghi". (xyz is a list collector). Once the user fills all ...

Record loading time slow for records of certain extended table/s

Hi all, I have a bit of an issue with loading certain types of records, and this seems to affect all records of that type. Following investigation and looking for any recurring slow transaction history, etc. I can't seem to find anything.  Examples  ...

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edwardslc by • Tera Contributor
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  • 2 replies
  • 0 helpfuls

Error - Cant find method com.glide.ui.SysAttachment

Below script i written in scripted rest API but not working as expected.(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {    var incidentNumber = 'INC0009009';    var grIncident = new GlideRecord('incident');    grInciden...

Rama26 by • Tera Contributor
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  • 4 replies
  • 2 helpfuls
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