When emailing the Caller from an Incident using the email tab in the Workspace view the From address appears as my own user record instead of the Helpdesk email address in the ticket activity stream in ServiceNow. In the Classic Incident view the cor...
Hi All,Where I can find a configuration for 'Search' in Report module? Is there any way to speed searching for specific report up?
Hi All, I want to know if I move a few custom updates or developments to an update set which is already committed or completed the developments will work or not ? Thank You
Hi Community members, As per below URL, we have new feature in Tokyo for knowledge: Ability to set up 301 and 404 redirects for retired articles. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/concept/c...
We have a customer who wants to Integrate Bomgar, Tanium, BigFix, MS teams and SSPR (password reset) Nanoheal and SolarWinds across 9 Data centres in total. Planning to propose:Windows Server 2022 Standard - Multicore/Multi CPU (4), 16GB RAM, 64-bit ...
Hello All,We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.We considered use OOB service bridge for this. So the query is now.Two plugins (SB ...
Hi Everyone, Can someone please explain me about the functionality of Manager and Exclude manager in the group form in our ServiceNow because I got the requirement similar to functionality of Manager and Exclude manager in the group.Requirement : "S...
When submitted a Change Request, the user cannot click Request Approval if the Planned Start date is prior to the current date.
Hi All, I took the Risk assessment UI Action on the change table and copied it to make it available as a button as well. In my case, when I created the button (both options are available on the form), the risk assessment would not work. No matter if ...
Hello,I'm quite new to ATF and I have an issue with submitting an Order Item in SP. To show you the problem, I simplified my test case. It contains 3 steps:Impersonate user (I know, I'm not supposed to do that - usually I create the test users)Open a...
Hi Team, I have one requirement. I have created one report in case table. I created report in list type . When clik in one record it was open in default view . I need open in case view automatically instead of default view. I tried add drilldown vie...
How can this be achieved: When i select default view it should still redirect to case view in case table.
Hi I have a default views which are from scoped applications, we need to hide or block those highlighted views on change request form for all users not for ITIL users and we can't delete those views i tried to Ui views those are not worked for me
Hi All,Please help me find answers for the mentioned Queries related to Gen AI Features & Now Assist Incident Summarization Queries----------------------------------1)Is incident summarization available for end users also or only for Resolvers?2)Can ...
What is the function of the com.glide.csp.self_script_src_svg property, and how can we accurately verify whether the property is working fine?Additionally, what are the implications of enabling/disabling this property
