We have cloned from PROD to TEST instance recently. I noticed that before cloning last Story Number created is STRY0139794. After cloning first Story created is STRY0130947.The numbering has started according to Story numbers on PROD. Right now it is...
Hello Everyone,I need to map RITM variables from one RITM to another. For example, on the source RITM, there are "Mode after" (reference) and "Business justification" (string) variables that need to be updated on the target RITM. The target RITM also...
Created a trigger in flow designer. Trigger fires off when table is updated and a value in the OutOfStock field changes to Y or QuantityOnStock changes 0. I've specified this trigger to run (For Every update) and also tried (For each unique change)...
Is it possible to Map Service Offering based on Users ? If yes, How on an environment where CSDM is not completely implemented ? so that it will be easier to select them during incident creation. Department field is empty and not mapped with any user...
How to find difference between two fields Date and Time (start and End) fields ? Scenario:Add two fields on Catalog item , Fields Name: 1. Start Date and time (Data type: Date and time) 2. End Date and Time (Data type: Date and time). 2 .Start date ...
Hello All,We have an requirement , where we need to pull groups from Microsoft azure to our ServiceNow instance by using spoke. Any help would be appreciated.Thank you!
How to checked check boxes two different tables based on condition? Scenario: Create one checkbox on incident form , Name: CMDB (check box) .Create one more checkbox on CI form . Name : CMDB CI (check box)Checkbox on CI form should be checked if...
Hello, Created a many-to-many relationship between PRB & CHG so that the related CHG to the PRB shows PRB in the related list on the CHG form as well and vice-versa, but seems like the "New / Edit..." UI actions & records under the related list is n...
Subscription link is not working after on-call notification triggered, The link redirects wrong place.I have followed the following instructions as wellhttps://docs.servicenow.com/bundle/washingtondc-it-service-management/page/administer/on-call-sche...
Hello All,One of our user is facing difficulties while, logging in DEV instance. When she tries to log in it says logout successful. We have checked her user account in DEV and TEST and both are same. Any help would be appreciated.Thank you!
Hello,We have created two field's type "file attachment", one filed is set as mandatory & another is non-mandatory (optional).Case1: When attaching mandatory attachment & kept non-mandatory as blank it will work as expected.Case2. When attaching both...
Hello - I'm not sure if this is a bug or just expected behavior. I couldn't find anything about it in the community, so I'm just going to assume it's expected. Whenever a work note is entered by the system (for example, through a business rule), th...
How to remove a parent role if inherited from user?
Good morning, I am trying to prevent the Business Service Group 'All' from being displayed in the list of selectable services of the changes. However, despite configuring the field so that it does not show those services whose name is 'All', the serv...
Hi, How to attach external files to a record dynamically?while creating a record from service portal to ServiceNow table, is it possible to attach a file dynamically in service portal widget code and show it table when record is created. if yes, what...
