When I change the CI on a Major Incident and save the record, the CI on the associated Outage Record is not updating, rather it is creating a new Outage Record with the new CI. I want to update the previous associated outage record with the new value...
I want to create a change model for low risk. If risk is not low then it should give a message that "this change model is for low risk change". and change can't progress to the approval state.
HiI used to send the email notification to the concerned group when the required conditions meet through Business Rule.I created an Event Registry, Email Notification and Business Rule.Everything is fine but there is an issue with the Email Propertie...
are there certain roles that you cannot add to the itil role. Im trying to add the evt_mgmt_user role to the contains section of the itil role. Its not allowing me to do.
Hi All,I am trying to write a business rule on user table, suppose if the user becomes inactive then reassign all his change requests which he requested to his manager and if the inactive user is in the watchlist as well then replace him with his man...
Hi All, I will have to capture the metrics when state changes from complete to in progress. I can see the OOB script on incident table state field value. I want to capture when state is changes from complete to in progress. I think I need to get acce...
var abc = [];var gr = new GlideRecord('incident');gr.addEncodedQuery('caller_id=77ad8176731313005754660c4cf6a7de');gr.query();while(gr.next()){abc.push(gr.number);}gs.print(abc);can anyone give me explanation in laymen terms??
Hi All,i have a widget in variable set in one catalog item in scoped appi want to use the same widget in my other catalog item which is in global. But i dont want to use other variables in variable setso i tried cloning the widget and a macro along w...
We are currently on Utah and have a strange issue with KB articles. When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...
Hi All , I have written the below script to trigger different sorts of event for approval based on different conditions , so in the below script for emergency change request approvals it should trigger event approval.inserted but it is triggering eve...
Hi All,When we generate a PDF or export record as PDF, the PDF has "Run by" and "Run Date and Time" in header. Can we rename "Run by" to "User" and "Run Date and Time" to "Timestamp"? if yes, how can we achieve? Thanks!
Good day everyone! I have a report that when exported to PDF shows the report numbers in bold, I would like to change the format of those numbers. It's possible?I attach an example of how it is being exported. Thank you.
we recently upgrade to Washington DC and one of our Help Desk folks is getting this error message when trying to search for an incident on list view. Error MessagePart of the query on incident has been ignored because of read security rules on incide...
Hello all, I have a request form that has attachment(s) that is/are required. At some point, when the RITM closes it automatically opens a new RITM. I have a requirement to copy any/all attachment(s) from the closed RITM into the new RITM. Thank yo...
Hi Team, I want show already approved change requests in CAB Workbench. is it possible? if yes can someone help on this? Thanks,Gan
