Hi, On the Change Request form, we have a reference field called Configuration Item and is referencing the cmdb_ci table.When we search for the CIs by clicking the magnifying glass on this field, it will show CI names from all the child tables of the...
I need some assistance as I can’t see where am going wrong on the ITSM simulator course, last task that is not validating is this part - Create a blackout schedule named: "Monthly Freeze/Blackout Period".a) Should be applied to all CI classes.b) Crea...
Hello Everyone, I want create new related list on the case table. Need display any active incidents for which account case raised. In Incident table we had company field(reference field) which shows the account data on incident. How achieve this..? ...
I have one variable in service catalog type is Reference.I want to set default value (unique value not from record).Default tab - not working.So, any other way to set default value it.
Hi all,i have given a link below, this is actuall requirement.https://www.servicenow.com/community/itsm-forum/reset-workflow-for-req-and-ritm-and-approvals/m-p/30... As Atul suggested this is not recommended, i want to suggest my client a alternate t...
If anyone can shed some light on this it would be greatly appreciated as the ServiceNow docs leave much to be desired. I’ve got Skills Management setup up with my assignment rule and I’m using skills determination which is supposed to automatically a...
I am doing analysis of stale users in my environment and after identifying them, I need to purge them.What is the best practice to purge users from the user table without breaking anything?How to find any records in the system these about-to-be purge...
Hi all,I have a below requirement.When the state is “Closed Skipped” or “Closed Incomplete,” and the Parent REQ is closed, mark it as active, set the state to “Pending Approval,” in REQ restart the workflow, set the RITM state to 1, activate it, res...
I have two dev instances Washing DC (new & old). Old version in the search "incident" after banner frame click on "View bench" and click "Communicate" , Communication tasks click its showing data.But latest same way check in incident --> View bench -...
I have a requirement where I need to send the email as a part of flow. where I have a body which says'' Click here to view the request", in which I need to embed the link inside here.I have seen different questions on same, but I am confused what I n...
We are having an issue where some users can see the Response button when viewing a request, and some cannot. Our points of contact cannot seem to identify the issue. I need to apply the permission to view the Response button to everyone in a specific...
HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name: need to pass inbound email "Employee Name".NUmber : nee...
Hello team , how do i restrict multiline variable with 10words in catalog item ?
I have one catalog item in that 2 variables are there 'Duration' and 'Renewal Date' if we select the duration dropdown value as "1 Year, 6 Months, 5 Days" the Renewal Date should auto populate the date after "1 Year, 6 Months, 5 Days" Can any one he...
Hi,I'm seeing my work notes details are getting disappear from my Incident once I'm adding a work note the last one is getting disappear.How I can retrieve the older worknotes? Is there any table where I can find through the Incident number. I know '...
