Hello, Starting with Tokyo and now with Utah, we noticed that in the Service Portal there is a "Solves my issue" button above a knowledge article that displays to the end user within the dynamic search results during Incident creation. What table re...
I have a file form and in that form there is a termination date field on the form. So whenever state is moving from transmission to terminate some tasks are getting created based on conditions and in those tasks i have a due date field so whenever th...
Hi all, How can we make the 'New Incident' option visible only to users from the IT department? Is it possible to do so? Please refer to the screenshot below for better understanding. Thanks
Hi All,below is the script written in schedule job. var info = new GlideRecord('u_cam_account');info.addQuery('u_active', 'true');info.addQuery('u_cloud_provider', 'aws');info.query();while (info.next()) { var cp = info.u_account_id; var innerI...
That's pretty much the question - when looking at existing categories, especially Top-level ones that appear in our self-service portal with icons, I cannot see where these icons are stored. When I click on Icon, I am only presented with the option t...
Hello Community,We have a requirement where, upon adding an attachment, the data should be populated in the Multi-Row Variable Set. Can anyone provide guidance on how to achieve this?Thank you,
Hi All, We have a requirement for which we have created a custom table.After creating a few checkboxes on the table, we now need to add a label above each one, exactly like we do with variables in catalog items.Annotations are not functioning because...
Hi Experts,We have a requirement to update REQUEST short description same as Catalog Item name. I followed this Article but it updates both RITM and Request short description. We just want to update only REQUEST SD not RITM's. Can someone help me on ...
Hi people ,I have configured Request cancelled stage in workflow but whenever the task gets cancelled, the stage is changes as "null" in request summary page .Kindly share any inputs on this issueFYR
We have built an application per a requirement. The form and notifications, while simple, work like a charm. There is no workflow. The last piece is for us to adjust the ACL's so that only users with a specific role (created when the app/table ...
Given that: I’m a ITIL users with multiple knowledge article approvals sent to meWhen: I go to “My approval” list Check the checkbox in front of approval records Click on “actions on selected rows” on the bottomThen: I can NOT see "...
Try and catchCode wise execute fine , Every time i got catch error on logs
we have an angular template on cart page, in this template we have created variables and mapped these values in request table fields. Now we have a requirement to hide a variable based on the input value given in the other variable.Here in the below ...
We have a few currency fields in use in our system. The problem we are running into is that despite setting the code field as the display value for currency types the fields still show the symbol in the second drop down box. That is a problem because...
Hi All, I had a business requirement, I want to extract values from JSON and create a record with the data from JSON in Target table.Parsed JSON with custom action{ "a": { "extracted_values": { "KeyGroups": [], "_"...
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