Hello,We have a requirement for advanced work assignment. We need to assign an incident to a user who is nearest to the caller's location. The caller's location is populated in the incident form’s location field. After selecting the service offering,...
Our ServiceNow Partner Fruition Partner has published a real great 80+ pages document a few days ago.This ebook is intended to readers who are in the process or will be in the process of replacing the current legacy ITSM solution by ServiceNow or are...
Hi all, In the Record Information Side Bar in Service Operations Workspace, I would like to display SLA details, I am able to see the SLA widget in the UIB but it doesn't show in the workspace. Any thoughts? Thanks ! First Picture is what I have in ...
hi all can i check is this the correct way to use this : walkupKeepLive.keepAlive(60000); ? i am creating a widget and needed to keep the page to be alive.
Its hunting since from beginning, if anyone can explain how to frame a link dynamically.I am able to print the short description and article number from the script include only issue is I am failing to insert a link with name as combination of kb num...
Hi guys, Is there a way to have a quick view of articles Pending Retirement in the side menu ? I pasted the image of what I have available at the moment. I have Knowledge admin and knowledge manager roles. Thanks
Trying to set up San Diego feature in Walk-Up Experience where we can use multiple Kiosks on one Walk-Up location. Looking on this article, but it's not helping anyway: Create a kiosk at a location Right now we have two Walk-Up locations Office - I...
I have a template for my agents to use that goes in the description field to gather user's info "Phone number: Office/Remote:" Currently it wipes out any info in the description leaving the technician with no description of the problem. Is there any ...
I'm trying to pause the timer when the task is closed, but an itil user is going back to key additional information (SLMs love doing this).This is starting to skew our time tracking. Just wondering if somebody knows how to stop the timer using a clie...
Hello @Archana Reddy2 @Jace Benson @Dr Atul G- LNG @Gaurav Sharma @asifnoor @Ankur Bawiskar @Service_RNow How can i do these
Hello Everyone,My multivariable set is showing at RITM level, but it is not showing on catalog task level,Is there any latest thing came across SanDiego version.Can anyone help me on this? Thanks in advance,Rohini Vibhute
Hello, I have created a field of type List and entered choice values directly instead of referencing any table but It is not showing anything in Agent workspace but works fine in Native UI. I read few articles stating this is limitation of Servicenow...
We have to change the date and time value to data value in reports. How can we achieve this functionality. Thank you!!
Hello, I'm trying to create a bar chart that shows one specific category and everything else. I can't figure out how to show the "others" bar. For example, there should be a bar that shows "Apple" and another bar that shows "Other Fruits".
Hello all,As we know glideschdule always return false for the "exclude" type schedule.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998732But our business requirement is to make it possible by have exclude type..Does anyone ...
