Department uses SLA 81

Ashok  kumar
Tera Contributor

 A department uses SLA data extensively to run reports. they keep asking for help with building
reports off of the same set of tables. they seem to be conducted by dot walking. What could you
do to make it easier for them to build their reports ?
 write knowledge articles explaining how to do dot walking

                Or 
create a data source for them and show them how to use it.

1 REPLY 1

trishalaingale2
Tera Contributor

Can someone answer above question?