Difference between Child Incidents and Incident Tasks

[manpreetkaursay]

Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled?

[bhanu_vamshi]

Thank you @Sourabh26, That's a clean one. 

I appreciate it!!

[Martin Ivanov]

Hi. If some answers have helped you, mark them Helpful and/or Correct in order to close the case. Thanks!

[Sanjay Bagri1]

Hi Manpreet ,

Please mark answer correct and helpful so that this thread will mark as correct and remove from the question list.

thanks

Sanjay Bagri

[Martin Ivanov]

Hi. If your issue is resolved and my response has helped, plese consider marking Correct and Helpful. Thanks!

Martin Ivanov

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