Unable to create cross scope privilege from global to customer service

[SriniSnow]

Hi,

We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.

Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege access.

We are giving source scope as Global and Target scope as Customer Service, getting below error.

Invalid insert

Global not allowed for cross scope privilege source scope.

Please help us to call Customer Service scope (accessible only this scope) from Global application if there is any way.

Thanks.

[Sandeep Rajput]

@SriniSnow Instead of creating this record in Global scope, you should create it in the Customer Service Scope. Except the scope the rest of the fields should remain as it is.

[SriniSnow]

Thanks Sandeep for your reply.

Created in cross scope in Customer Service scope as below.

Still we are unable to call the Customer Service scope (accessible only this scope) from Global application.

Thanks,

Srini

[Sandeep Rajput]

@SriniSnow You need to allow your script include to be accessible from all application scope, then only you will be able to access it from the other application scope.

Navigate to your script include and set the accessible from field to 'All application scopes'.

Hope this helps.

[SriniSnow]

Hi Sandeep,

Yes, if we change accessible from value it will work.

But our requirement is keep that script include as accessible only this scope and to call from global script include.

Just we want to know is there any other possible solution for this.

Thanks,

Srini