Difference between Custom Field and out of the box Field???
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08-09-2022 07:05 AM
Hi All,
We are using Queued State (which is Custom Field) and we are not using New State( Which is Out of the Box). Can any one help for the below questions :
1. Is there impact for not using OOTB 'New' State?
2. Stay using custom 'Queued' state - what is the impact?
3. Remove 'Queued' and rename OOTB 'New' state to 'Queued' – what is the impact? what steps do we need to take to meet business needs?
4. Remove 'Queued' and use OOTB 'New' – what is the impact? what steps do we need to take to meet business needs?
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08-09-2022 07:41 AM
Thanks
Actually its for incident table-- There is a state field choices OOB is New and the custom one is Queued choice (customized one)
Is it possible to use oob (New) instead of Custom field (Queued)
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08-09-2022 07:42 AM
Yeah that's what you should be using in the first place. If your instance is already customized as I understand from your description, you need to review where the custom state value is being used and hopefully you can revert it back to OOTB... but you will need to update any scripts you have added/customized as well.
