Looking to know if there is a way to have an attribute on a CI that could be linked to a knowledge article. We have loaded our system architecture diagrams and runbooks into knowledge, but I would like to complete the circle and have the ability to...
Hi All, I'm trying to take my source value and save it as uppercase in the target field. I have the below code, which seems to be doing nothing at the moment. target.u_hard_disk__gb_ = source.u_hard_disk__gb_.toUpperCase(); Regards,
Hi All, I want to gliderecord in service portal widget - client script. How to do that? If I put like this as below, var gr =new GlideRecord("incident"); gr.addQuery("active","=",'true'); gr.orderBy('number'); gr.query(); if(gr.next()) { alert("hi");...
Hello guys , I have a quick question about the approval , From my assumption there will be a difference in license cost for the "ITIL" and"Approver_user" role . Approver_user role can be assigned to end user who can approve their approval request ....
Hi i have request like this, if 1st - approval didn't approved with in 1-day , then goto setValue "Cancelled"--End if approved with in 1-day , goto 2nd- approval , if 2nd approval didn't approved with in 1-day, then goto setValue "Cancelled"--End. ...
Hi All, How to call onClick() function in Widgets? Below is my html code in widget: < input type="file" id="uploadFile"> <button type="button" ng-click=foo()> Upload </button> Below is my client script code in the widget: function foo() { var f=docum...
We're now in Kingston and while I have been fairly successful with past attempts using Flow Designer; I am stumped trying to make this work the way I intend for it to work. I am wanting the 'Work Notes' from a Requests' various Tasks to also update t...
I am trying to automate adding ITIL users to assignment groups from a catalog item. Recently Chuck put out a video touching on this but I am trying to add additional logic and having some issues. I would like that if the requester is not the groups...
Hello, I have been working on a solution to a problem we are having. The current process in place to terminate users is that when a custom field on the user table (termination date) changes and is not empty, a BR will run that creates a termination...
Hi, We have a requirement where we need to provide the URL for Create Incident SP Link,which is due to embedded in a external system. The URL needs to have the value of the configuration item and Priority pre filled. Since the Create Incident link in...
in oncomplete transform script how to retrieve the source field values i tried like var xyzparent= source.field_name.toString(); o/p is undefined. can someone help me how to retrieve the field_name value. I have mapped under field maps -- source --...
We have a business requirement to restrict access to specific incident records depending on the incident tagging and specific group types. For example, we need to limit access to all financial tickets (u_financial = true) to members of groups with gr...
Hi Everyone, I am using a basic g_form.setValue function for a catalog item variable. Eg:- function onLoad() { //Type appropriate comment here, and begin script below //var a = g_form.getValue('test_name'); g_form.setValue('comments',new Date()); //...
Hi I am looking for help and i am setting up a walk-up experience and the check-in is closed at 23:30 and not 23:59. DOes the check-in have a 30 mins early closing time? Checkin Screen below. We are closed. Please refer to the hours of operation. ...
Details: We have some requirements to configure the OOB functionality of Major Incident Management but we cannot figure out where to make the edits (or if it is even possible). 1. When proposing an Incident for a Major Incident the Pop Up has the Wor...
