Difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents
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2 hours ago
Hi,
Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached Knowledge related list. What is the usage of Knowledge related list, don't find much info on SN docs. Can anyone please shed some light?
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