Differences between Task and Action tickets

[sn_n00b]

Hello all,

In the world of SN, what is the fundamental difference between Task and Action tickets?

Thanks for any help.

[Pradeep Sharma]

Hi,

Within the platform, all ITIL processes are handled through tasks. Here is the detailed info on this.

http://wiki.servicenow.com/index.php?title=Introduction_to_Tasks

[sn_n00b · Accepted solution]

Any wiki articles that would describe Actions?

[Pradeep Sharma]

Hi,

Can you please elaborate further on what you mean by Action ticket.

[sn_n00b]

After doing a bit of research it seems that my company is using TASK prefix for any tasks associated with a service requests and TKT prefix for any tasks associated with an incident.

Thanks everyone.