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SOW remove Compose Email

Hello everyone,In the Service Operation Workspace, I’d like to remove the email-sending functionality from the Compose box. Does anyone know how to proceed with this in the Vancouver version?Thanks, and have a great day! Thomas

Resolved! Standard Change Record creating duplicates

I have an issue where some Change Managers are creating a duplicate Standard Change Form/Record when they create a new Standard Change via the SC Catalog Template.This doesn't happen for all users.He's what we're doing 1. Navigate to [Standard Change...

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hooley17 by Mega Contributor
  • 3218 Views
  • 5 replies
  • 0 helpfuls

Resolved! Integrate a Calendar Report (used to show changes) to Outlook

Hi, I've created a report (calendar type) that shows all the upcoming changes which is currently available to managers via a tab on a Dashboard. I'm being asked if it's possible for this to be integrated / visible as a calendar within outlook in real...

cgreen2 by Tera Contributor
  • 759 Views
  • 2 replies
  • 0 helpfuls

Email incident threading

Hi everyone, I have an issue with a client's requirement, we have a flow that triggers when an incident is resolved and a notification is sent every 24 hours to the caller, however the client wants the 2nd, 3rd, 4th and 5th notifications to be thread...

EdgarMaximA by Tera Contributor
  • 870 Views
  • 2 replies
  • 0 helpfuls

Resolved! OnChange - Manager Name script

HiIm getting a Java Script error on this and getting stuckHere is the scenarioOn our Request forms we have the following Variable Set - User Informationthe set contains the following1. Customer Name - customer_name2. Managers Name - manager3. Busines...

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Resolved! Auditing missing from sys_user table

I was planning to enable auditing on sys_user.name and sys_user.email, but the Audit checkbox doesn’t appear in our ServiceNow instances. I’ve already elevated to security_admin and confirmed the field isn’t hidden—the Audit field is present on the f...

daov by Tera Contributor
  • 907 Views
  • 2 replies
  • 1 helpfuls

Decision record with name "fulfillment Table delta" already exists

Hi All I am receiving below alert and decision table is keep on loading when I tried to input the data by clicking on 'create draft' option on decision table.Alert: Decision record with name "fulfillment Table delta" already exists Could you please s...

learn nv by Tera Contributor
  • 2667 Views
  • 12 replies
  • 1 helpfuls

Resolved! sc_req_item stage not showing for input action on subflow

Hello, I have created a new value for the stage field on the sc_req_item table. The new value is "Awaiting Delivery"However, when I go to the subflow in flow designer, the new stage is not available to select. I have verified that the field is active...

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DreDay3000 by Tera Guru
  • 1041 Views
  • 3 replies
  • 1 helpfuls