Standard Change - Make Read - only fields
How to make form fields as read-only in STANDARD CHANGE REQUEST Template except for description, short description, planned start/end date, assigned to and impacted branch
Forum Posts
Resolved! Restricting the access of password to specific users
We have an requirement to store the password in custom table field (A), 1.The password needs to be editable and viewable only to specific users.2.Whenever the users try to view or edit the password field (A), the moment they click on the field or tog...
Issue with JIRA integration
Hi all, I am currently working on JIRA outbound integration using the JIRA Spoke. I have configured the credentials successfully and created a flow. Inside the flow, I am able to fetch the Project Name from JIRA without any issue. However, when I tes...
Hide uncheck checkboxes inside a multi row variable set
Hello , I have a multi row variable set that has check boxes that represent canada provinces, but when only once province is selected the unselected ones show as false. Is there a script to use to hide the false values in the portal and in the back ...
Generate PDF file for catalog variables and attach it to RITM
Hello There, I need to create a PDF file with catalog variables and attach it to RITM as a PDF file. Has anyone attempted this before? or do you have any suggestions? Could you please paste the script below if you have done this?
Resolved! Export a KB article to PDF using DownloadPDFCustom script
Hello,I have a button on KB article portal page to download the article to pdf. The problem I have is that some articles do not export images to pdf whereas a few are exported with images. There is no difference between these articles in the way the ...
Flow designer scripted approvals not working
Hi All, I am creating a flow for a table(x_nose_ap_infringemnet) , so i have kept the trigger point :-when the approval field is changed to Approval after this i am sending the record sys_id to action which is taking input as sys_id and it is calling...
Duplicate Email Notifications Sent to Assignment Group After Yokohama Upgrade
Hello All,We recently completed the Yokohama upgrade, and since then whenever a Service Catalog request is submitted, the assignment group receives duplicate email notifications. This behavior was not present prior to the upgrade. This issue impacted...
Delegate approvers
When a manager or any other approver of a Request adds a Delegate to their account, is there a way to stop the Delegated user from approving their own Requests? We have a mixture of Requests that require the user to be added via a Variable on the Cat...
Can someone please help me with the course "CMDB Fundamentals: Maintain the CMDB Health (Paris)" - Task 06: Configure Desired State Audit Rule.
currently, I am in the middle of learning the CMDB fundamental course. For the past couple of days, I am stuck on a simulation task "Task 06: Configure Desired State Audit Rule" REQUIREMENT: 1. As the Cloud Dimensions CMDB administrator, using CI Cla...
How Conflict records are created in Change Management
Hello, please have a look at the below questions. Q1. I want to know how Conflict records are created in the conflict table.Q2. How does the Affected CI and Impacted services/CI related lists populate. and are these records also considered while crea...
Add Multiple Event Fields on a Calendar Report
I have a request to set up 2 date/time fields on a catalog item request form, 1 for "Start Date" and 1 for "End Date" for a particular type of "outage/maintenance/work window". The business would like this displayed on a "Calendar" so they can view a...
SNPI - Load Foundation Data (( ServiceNow Platform Implementation On Demand (Course) )
Hi Team, can someone help me with this
Resolved! automation of excel sheet via inbound email action
Hi Team,I have a requirement where, on the 1st of every month, I need to update the owner name in a custom table. The user will send an Excel sheet via email, which I will receive in ServiceNow through an inbound email action. I have already prepared...
Resolve button is not showing for ticket opened by End use in the portal
In the Servicenow portal if some one rised an incident on behalf off caller(end user) then Resolve option is not showing for the one who(end user) raised (opened by). But the caller can able to view and resolve through portal. How can I fix this to s...
