Risk status updates after some delay instead of immediately
I have created risk conditions according to given requirements, conditions work fine, but when testing by creating a change, the risk status updates after some delay instead of immediately
Forum Posts
Decision Action in Flow Designer - log which question it chooses
Within our incident assignment workflow, there's a decision action. Our sys_decision_question contains several entries for the decision table, some sharing the same assignment group. We aim to track the specific question chosen by the decision action...
Resolved! user criteria - requested for
Hi there i have a user criteria which works fine, but that does not restrict a user which the catalog item is available for requesting for a user that does not meet the criteria. is there a way to restrict access based on requested for variable if ...
Resolved! How to reset 'Remember my decision' when exporting to Excel
Hi folks,Can anyone please help the confirmation dialog in exporting reports in ServiceNow on the bulk data exporting to Excel. I have a client who ticked 'Remember my decision' by 'Mail it' so each time it he has to wait for the email.Is there...
How setworkflow method work in BR
Hi,I want to know how setworkflow(false) work in BR. Do we have to write after the logic or between the logic.
Timezone in Appointment booking
I have created a Walk-up location queue for Hongkong and its appointment configuration(9AM to 4PM). Appointment time slots and booking looks good when the timezone of the user is Hongkong. When a user with London time zone tries to book an appointm...
Resolved! Should Problem Managers be able to add Change Records to a Problem Record ?
Hi Can you advise whether the OOB function of Problem Management should allow the Problem Manager to add Change Records (regardless of status) to a Problem Record.Or does it require a specific role to be able to do this ?
Resolved! Script to return count of group members in a group
I have a requirement where we have a catalog item variable field in that we need to populate the count of group members present in the group.Basically its having a 2000 - number of members present in group count to show in that fieldCan anyone help m...
Change of Assignment Group names
Hi, As per internal governance and standardisation requirements, I need to align all Assignment Groups to a naming convention. For eg, Assignment groups belonging to group IT will have Grp-IT, etc. Will changing a name from the Active directory to re...
Countdown Timer in Dashboard
Hello, I'd like to add a countdown timer to October 14th 2025 to a self-service dashboard. I've tried looking around but the posts I found were quite old. Is there an easy way to do this? Thank you for any help you can offer.
Should monitors be set up as Assets and CIs?
Should monitors be set up as Assets and CIs? Monitor is a model category that has no associated CI class. It is also listed as a "type" of Peripheral (cmdb_ci_peripheral). Peripherals do have an associated CI class. Currently, we only track monito...
Resolved! Cancel CAB Meeting
Is there a way to cancel a CAB meeting after invite was sent to Board Members and Attendees? I did a recurring for the 4th quarter, but 2 of them are cancelled. AND, how do I exclude specific meetings from recurring?
How do I enable users to import data to common tables
I would like to provide users with the ability to import data to a table such as Incident, Problem, Knowledge, etc. The users can currently see the ability to Export, but not Import. What role or type of access do they need for Import capability. The...
In the AP incident record, the 'Incident Start Date and Time' and 'Incident End Date and Time' field
In the AP incident record, the 'Incident Start Date and Time' and 'Incident End Date and Time' fields should consistently display the exact values entered by the user. However, the current behavior shows that these values vary depending on the user's...
RPA PDI Installation
Hi Team, While installing RPA in my PDI i am getting an error as attached. I would like to know can we install the RPA in PDIs? if yes, please tell me the steps to install in PDI.
