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SN showing SCTASK that is not theirs. But shows as a open Task

Service Now is showing A task that is not there.  I cannot for the life of me figure out what happen.  All the reports show there is a task but unable to look at. I tried to exclude from my reports but cannot find the right condition that will work. ...

Mannbk by Tera Contributor
  • 426 Views
  • 2 replies
  • 0 helpfuls

Migrating from Company A to Company B instance

Hi All,  I have a requirement to migrate all configuration , code and data from  company A instance to Company B instance. Is there anyone have done this ? Please suggest if any ServiceNow best practice available.  Thanks 

Resolved! Mapping multiple questions to a field in record producer

I ran into a snag while updating my Incident record producer. When a user chooses a category while filling out the incident form, it generates another question (a "subcategory type"). I was able to map the Hardware question to the sub_category_type f...

Menalik by Tera Contributor
  • 1161 Views
  • 3 replies
  • 3 helpfuls

Yokohama ITSM New features

Hey ServiceNow people. We are on Yokohama now and had a great upgrade (no user issues). I've been through the various link farms in the ServiceNow documentation to see what's new, but has anyone published a list of things that actually add value to t...

Steve Gibb by Tera Contributor
  • 1411 Views
  • 2 replies
  • 2 helpfuls

Error: "RP" is not defined in KB

I am tryng to customize some points in the tabela kb_knowledge, but somehow I am dealing with a problem when I try to update the value in the field vali_to. I used the Script Debbuger to understand what is running when I tried to update the valid_to ...

renatasanto by Tera Contributor
  • 730 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog UI Policy

Hello,I am setting up  new Catalog Item that allows users to request software to be checked by Infosec staff so that they can check on privacy settings and so on. I have some varibales/questions that are visible to the user and some that need to be o...

davidsmith by Tera Expert
  • 1985 Views
  • 13 replies
  • 5 helpfuls

Resolved! Client scripts on list edit

I am trying to do some checks on date fields and it doesnt work for list edit. How can I enforce the same rules on list edit?

samadam by Kilo Sage
  • 735 Views
  • 3 replies
  • 0 helpfuls

Displaying New Field from another table in List View

I do some simple admin work as a part of a push left initiative to take some work off of our admins and developers hands.  This seems like it should be simple, but is not turning out to be so. I have added a field on our asset form to display a subcl...

ci subclass.JPG personalize list.JPG form.JPG
cucinelm by Tera Contributor
  • 1737 Views
  • 2 replies
  • 1 helpfuls