Hi, I see that it is possible to check vendors performance via KPIs (OOB) also related to incidents and SLAs, for example:- Active Breached SLAs Today- Incident Backlog Growth My understanding is that it is possible to verify how many incidents have ...
Dear Colleagues, I am implementing the FSM Application, we decided to opt for "Task based Fulfillment" and skip the Qualification Step. So if we create a new Work Order and we press on the "Ready for Dispatch" UI Action we expect the system to creat...
Hi, How can I create a KPI to be associated with a vendor in VMW?e.g. KPI for breached SLA thank you!
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
ServiceNow provides Change Model Condition Types, which are used within Change Models to control state transitions based on specific criteria. This ensures that changes follow proper governance and only move forward when predefined conditions are sat...
I had a requirement to fetch the existing incident record in UI builder input fields and update the existing record How to make the submit button work to update the record.I created this UI builder from guidance for playbook Anyone please help me on...
Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" butto...
Hi, I am trying to play sound whenever new Incident raised for specific company or assigned to specific group. This sound will be played on support group members desktop at regular interval until the incident status moved to In progress status. Pleas...
hi i am working in itsm stimulator, pls give solution for below task . Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH)...
I want to create an assignment group in which the members can only see the tickets assigned to the group.They shouldn't be able to see any other incidents or problems or tasks or changes in the instance.Please provide me the ACL or business rules or ...
Hello Everyone, Can someone assist me with the concept Foreign Record Insert. Please explain me with the Scenario when system will try to create the new record in foreign table if it's not available when it will skip/ignore this.
Hi We are seeing an issue with the email filter Ignore header and more specifically the condition X-ServiceNow-Generated:true. As I understand it this condition is created to stop e-mail loops from happeningen between different Servicenow instances w...
Is it possible to perform Automated Test Framework (ATF) in ServiceNow? As far as I know, OOTB Inbound Integration can only be tested via ATF. Any inputs or leads are welcomed... Thanks and regards,Alok Das
Hello Team, I have a requirement as below: there is a field called "Roles" which is drop down that has 4 options like ( itil, manager, snc, internal).Roles1st level apporval 2nd level approval3rd level approvalitilITSM groupService DeskTSL groupmana...
Hi,I've 2 existing catalog items for Add users in a group and Remove Users from a group. And corresponding 2 Flows are there.As per a new requirement I'm building a new Catalog item where I'm asking the end user to Add or Remove user from that group ...
