Different approval notifications for Change Request

iamright · ‎04-12-2017

I have notifications built around sending a request for change. In the notification, I have it generated from the approval table so that they can approve from an email.

I originally set up a notification that is:

Table: Approval (sysapproval_approval)

When to send: Approval for - starts with - CHG

Who: Approver

What to send: pre-defined template

Set up this way allows any designated approver for a particular change type gets a notification for change. I've done this setup for Emergency and Normal change request.

The issue is that we now have another department (content change) with a completely different set of required fields using the same change / approval process. I can't figure out how to get a different "what to send" out to the other department.

I want emergency changes to be able to approve changes from an email. This means the notification must come from the approval table. I want content changers not to approve via an email, but a URL to the portal (portal already created).

I have tried these notifications:

When to send: Approval for - starts with - CHG
Approval for.ChangeRequest.Type is Emergency
Who: Approver
(create a different what to send text)

When to send: Approval for - starts with - CHG

Approval for.ChangeRequest.Type is Content Change

Who: Approver

(create a different what to send text)

---Notifications never fire (added on insert)

I have tried auto assigning change request to an Emergency Change group, then set up Approval for. group assignment - Emergency Change Group

---Notifications never fire

I've racked my brain and tried so many different options that I can't remember all the different set ups. Any advice would be appreciated. Sorry if this is confusing.

ashwinkumar_pat · ‎04-12-2017

Hello Mathew,

I guess your requirement can be fulfilled with this - Scripting for email notifications

~@$#