Team, I have a requirement to auto complete (Show) the list of computers from the requested for, I already did it using Lookup multiple choice, as you can see below, but I need to more information aside of the computer name (Model and Serial number),...
Hi,As per below image, I want to change the greetings like below:1. "Hi, I'm your Virtual Agent. Let me know how I can help you today." to "Welcome to servicenow, your virtual agent."2. "What's your issue or request? Or take a look at what I can help...
Hello All, I have created a new guided tour on Standard UI (Incident list) for users with itil role to view. I have followed the docs available online but could not figure out how an end user can view the guided tour meant for them.I tried impersonat...
Hi Experts,I have to update current table worknotes if any changes occur in related lists of it including what changes occur also to be captured . How to achieve this ,could someone please help on this..For example in related list if any field updat...
I want to create a pop up on the incident survey after the user selects the responseI want to know should I edit the OOB UI script for that or how can I achieve that without changing UI script
Hi Community, I have an import file which contains employee number and 2 other fields. Based on employee number, i need to update 2 other fields values. What is the best approach to update those fields based on employee number? Do i need to use impo...
Let's say the initial email was sent out on 21 Feb 2025(exclude 21 feb), then the reminder email should be sent out on 25, excluding weekends and holidays. Using an 8:30 to 5 schedule. Thanks
Hello everyone,In our Knowledge Management system, there's a workflow that generates an approval in the 'Review' phase when creating articles. Now, the issue is: whenever the approver approves the request, the system automatically resets the approval...
Hi Team,I’m facing an issue where I am unable to copy all attachments from a task to the corresponding RITM using Flow Designer.I have two inputs:RITM (referencing the sc_req_item table)SC_Task (referencing the sc_task table)My approach:I look up rec...
Hi,I’m trying to display a caution label at the top of an RITM form when the "Stage" field value is set to "waiting_for_approval". The goal is to ensure that the label appears at the top of the form so that users don’t accidentally fulfill or handle ...
Hi, I have a "satge" field that I want to highlight with a red background when the value is "waiting_for_approval". The script works fine in the instance but not in the Service Portal. Can anyone suggest an alternative approach to achieve this in the...
Hi, I'm trying to set up a User Criteria script for a catalog item that allows users with the employee number "192" to view the catalog item. Users with any other employee number should not be able to view the item. Below is my script, but I'm not ge...
Hi team,I have a variable formatter on the RITM form. Since the variable count is high and we're not using a variable set, is it possible to collapse the variable formatter and expand it on demand? Also, DOM manipulation is not an option, so I’m look...
Hello, I am looking for ways to pull/map attachments related with incidents/CRs as a report. Is there a way to do this? We need backups of all of our incidents and Change requests with all related attachments. Please advice.Thank you in advanced! W...
Is there a way to collapse and expand the Variable section in the sc_task form with a chevron-style toggle?
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