Schedule Job
I need send a email notification regarding work anniversary at a time 100 employee using schedule job ? Any idea how to build the above task.
Forum Posts
Demand stage field on report different than value when exported.
In dmn_demand table stage is like "Demand Drafted, Demand Submitted" etc. But when I am exporting it to excel i am getting stage as "Demand". Can someone please help on this ?
From Firefighting to Flow: How One Client Transformed ITSM with ServiceNow and ITIL
ITIL - What is it? (Introduction to ITIL & ITSM) When we first met the client, their IT team was in constant firefighting mode.Users submitted tickets, but no one knew where they went. Changes happened without approvals. Outages were frequent—and oft...
Resolved! Client Script - Start Date + 24 hours
Hi!I'm trying to write a simple Client Script that would compare Planned Start Date and Planned End Date for Change Requests to ensure end dates are kept within 24 hours of the start date. I've tried the below script with and without the parseInt() l...
Servicr Portal
Hello all, I am working on the 'Branding Editor under the Service Portal but I am having an issue editing the portal title. Here is a screenshot. I'll appreciate your help on what to do here. Thanks in advance!
ITIL users are redirecting to sow they should redirect to native ui homepage instead
My client doesn't want users to redirect to sow instead they want to use the old native ui.how to achieve this.I have tried by deactivating the Ui navigation app landing page and as well as deactivated Homepage destination rules but it doesn't work p...
Walk up experience - not able to create record in Walk Up Location Queue Table
Hi All, I am not able to create a new walk up location queue (wu_location_queue) record. There is a ready only field Pick up location that is not getting populated and hence my record is not getting created. There is a data policy that pickup locatio...
How do you handle production handovers in ServiceNow?
Hi all,we're currently rethinking how we handle production handovers and are considering doing it via Change Management in ServiceNow. The idea would be:The project team opens a change (type: Normal or Standard, depending on risk).They add preparatio...
Redirect local login URL of ServiceNow to a SSO IdP URL
Dear All, I have a straight forward requirement i.e. when users type/clicks in below linkhttps://<instance_name>.servcie-now.com I need users to redirect to https://<instance_name>.service-now.com/login_with_sso.do?glide_sso_id=<sys_id of Azure Iden...
Join in Flow Designer
In flow designer I want to perform same actions for two conditions, like if condition 1 satifies i want to perform action A and if condition 2 satisfies also i want to perform action A. Is there any join like condition present in flow designer where ...
Can I create multiple Jira Webhook routing policy and registry
I have created 4 different Jira webhooks on four different tables, should I create 4 different policies and registries or can it be handled within a single registry and policy.Also, the webhooks are similar just create on four different tables, can i...
i enabled the attribute to enable Enable barcode scanner but it is not working
i enabled the attribute to enable Enable barcode scanner but it is not working and set it as a string but nothing happens when i used it on the iphone
How to Automatically Load Translated Knowledge Article Based on User Language in Service Portal?
Hi,I'm working on a customization in the Portal where we want to make knowledge article links(Permalinks) smart enough to automatically load the article in viewer's preferred language, if available.- An agent shares a Knowledge article permalink to s...
Attachment not visible on interaction form, when created from inbound action
Hello, your insights would be helpful in resolving an issue with interaction pleaseUser case: Inbound action is creating record on interaction table. By default, incident gets created and linked to the interaction.Issue: When an email is send with at...
Get MRVS variables in workflows Run script
Hi all,My requirement is to store MRVS Row data in below Sample object format in SCTask'su_stp_payload field, MRVS has multiple rows and multiple tasks are getting created based on MRVS data. Sample Object :{ "RequesterUserId": current...
