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On-call scheduling escalation to roster via email

Hi,  I'm new to on-call scheduling and I have set up an on-call calendar, roaster and escalation path (Primary and secondary contact) If an incident is created and assigned to MyGroup, I want the Primary person on-call to receive an email and if the ...

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Widget Customization

Hi all, Can someone please suggest, it is possible to add 'info icon' to a widget. as shown in 1st screenshot. I want to display it Request Form Owner/ Request Form delegate section(refer 2nd screenshot).1st Screenshot :2nd screenshot :TIA

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Automate the process to create a new Distribution List.

Hi Folks,   I have a requirements to Create Distribution list based on below Steps-Automate the process to create a new DL. Get DL name, DL email address, DL owner's details  Add text: Please select the owners of the group. It is recommended that you...

kishorkumar by • Tera Contributor
  • 2324 Views
  • 4 replies
  • 0 helpfuls

View a widget record from a portal page

Hello Community, Do you happened to know what is a shortcut for "View a widget record from a portal page" on iMacs? Tried already couple of combinations but nothing seems to be working Doc. says: ProcedureNavigate to a portal page.On the page, open ...

Resolved! Reference qualifier conditons - show only records in capital letters

Hi All, We have the following reference qualifier condition in the reference type variable:nameSTARTSWITHCORE It dislays results in both upper and lower case letters. Is there a way to filter the results to show only the ones that start with CORE in ...

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kandulek by • Tera Expert
  • 1316 Views
  • 3 replies
  • 2 helpfuls

Empty values are shown as null instead of [Empty] in activity section

Normally when any field is changed to empty value then it will show in activity section as below:Assigned to              [Empty] was Bernard Laboy But in my other instance it is showing up as belowAssigned to              null was Bernard Laboy  ins...

RC19 by • Tera Expert
  • 3255 Views
  • 10 replies
  • 3 helpfuls

Configure Global Search to Search for records

I have 3 Configuration Item in my system with name as:1. Test12342. Test123. Test In Yokohama when I try to do a global search in ServiceNow by searching only 'Test' then it shows the CI with 'Test'. But now my requirement is that when I search for '...

Resolved! How to remove the error message in 'Platform analytics' dashboard

Hi. Im using platform analytics dashboards, and i can see for some dashboards iam getting an error message stating 'This is a migrated content block. Behavior may be different than expected.'.Can anyone help me about how to remove this error message ...

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Pavan S by • Tera Contributor
  • 5594 Views
  • 14 replies
  • 0 helpfuls