Hi All, We have requirement where we are integrating ServiceNow Incident with Salesforce Case. This will be uni-directional integration where we will be sending information from ServiceNow to Salesforce. Integration will be through Salesforce Spoke. ...
Hi,business rule that adds the Manager of the Caller to the Watchlist when the priority is set to Critical. Please help me out with the Business rule. Thanks,
var grUserUsage = new GlideRecord('ua_app_usage'); grUserUsage.addEncodedQuery("app_nameINGRC: Risk Management,GRC: Profiles,GRC: Policy and Compliance Management,GRC: Advanced Audit,GRC: Advanced Core,GRC: Advanced Risk,GRC: Audit Man...
Hello friends, I have a requirement. I want to add incident numbers arise from a query into JSON objects. It may be 10 or 15 0r 20 incidents retrieved from query. Eg.var gr = new GlideRecord('incident');gr.addQuery('category','software');gr.query();w...
I want certificate issue and certificate expiry date on a table with condition that certification expiry date must be after certification issue date and need this condition on Submit. I want to show certificate expiry date only if certificate issue d...
We are creating a catalog item where lookup select boxes are dependent on one another to choose a room at a facility. Campus > Building > Floor > Room We have reference qualifiers and variable attributes setup so that only buildings for the correct ...
Hi,I got mail last week to take delta exam for that it is showing 100USD but now it is showing 200USD.Why now it is showing 200USD for delta, I checked with few peoples for them also it is showing the sameCan anyone please help on this, It will be us...
Hi Team,I have a requirement that OOTB field attachment should display *asteric symbol until the attachment is added. I have onload client script to display the * symbol. But when you click on the submit button it is getting removed. Kindly help me t...
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Hi Every one,As am using list collector variable need to get the values from list collector variable and pass the variables values to look up records action in flow designer when am passing values to the action its giving only one record please refer...
i have two catalog "onboarding form "and "new hire form" i want to make one single forms instead of both form "Digital onboarding " using all existing variables and workflow without single change .if user select onboarding need to visible related var...
Hi,Write a query Business rule such that if logged in user is part of Service desk or admin then only can see the incidents assigned to Service Desk group. Please help me out with the Business rule in step by step manner. Thanks
Reporting Dashboard:Create a custom dashboard showing: Incidents by priority and status. Number of escalated incidents by group. SLA breaches for high-priority incidents.
This article provides a comprehensive overview of the (5) key components and Best Practices of the ServiceNow Problem Management process. Whether you are an IT professional or a service management leader, understanding and implementing this process ...
Hello Experts,Issue is: Service-now is sometimes receiving an Automatic reply mails from outlook and sometimes it does not receiving in the system. Like if I set Out Of Office auto reply in my outlook, the notifications which i receive from service-...
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