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Resolved! How to set task short description based on list collector values

Hi guys! I need to retrieve the information stored in the column "comments" from the table my list collector is pointing to into the task description, so far I have achieved to get only the "comments" from the first value selected in the list collect...

Sue143 by Tera Expert
  • 431 Views
  • 2 replies
  • 0 helpfuls

Basic configuration ui 16 issue with the banner image

Hello All, I have added the image in the "Banner image for UI16" field in the ui 16 module, However, the image is not getting visible on the header. Does anyone have any idea? what else can I try for this? Note - I tried by logging out and in so many...

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Yogita11_ by Tera Contributor
  • 788 Views
  • 1 replies
  • 0 helpfuls

how to create a secure table with no access to admin

Hi all, We have a requirement like creating a custom table  only for 1 person having itil role. No other roles including Admin should not have access to table and its record. Is that possible? Regards,Saranya

saranyavs by Tera Expert
  • 219 Views
  • 1 replies
  • 0 helpfuls

Redirect users to ticket page once they submit the catalog item

Hi all, I was working on a requirement, where I needed to redirect all users to the "ticket" page once they submitted the catalog item.As of now, it is redirecting to "/sp?id=sc_request&is_new_order=true&table=sc_request&sys_id=922a39771b9d31508f8898...

Bilwant by Tera Contributor
  • 804 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reopening RITM when comments changes

we are having one business rules which will update ritm comments and work notes whenever additional comments or work notes changes in related tasks. Now there is a business need to reopen resolved ritm whenever comments is added or updated. I have cr...

Santhosh23 by Tera Expert
  • 998 Views
  • 3 replies
  • 1 helpfuls

How to editable variables for particular users

Hi All,I have created one catalog item it is working fine but I got new requirement that when ritm ticket will be created at that time some variable is that this variable are read only for other users now they want 2 of them variable should be editab...

keval3 by Tera Contributor
  • 193 Views
  • 1 replies
  • 0 helpfuls

How to show single line text variable as hyperlink

Hi Team,In catalog item we have 4 single line text variable and we want show on the form as hyperlink For example I have additional information variable so I want additional information text in hyper link "Additional information" , Once I click on th...

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lucky24 by Tera Contributor
  • 575 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to make hyper link of a annotation field ?

Hi  I made annotation field in a form and added annotation text " Raise a request ". I want make this text a hyperlink so that when i click on that a catalog item will open on portal. Thank you

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1_DipikaD by Kilo Sage
  • 576 Views
  • 1 replies
  • 0 helpfuls