Display active assigned incidents count under the 'Assigned to' filed.

[Ashish Routray1]

On change of "Assigned to" field, display information about active assigned incidents count of corresponding agent selected under the "Assigned to" field.

[Brian Lancaster]

Instead of doing an alert if it is temporary I would use g_form.showFieldMsg('assigned_to', 'Total Assigned incident count for this user: ' + result, 'info');

[Dan H]

Not a bad idea at all Brian. 🙂

[Ashish Routray1]

Whenever "Assigned to' field populated with a new agent, active assigned incidents count should be displayed as a info message under the 'Assigned to' field.

Message should be cleared, if "Assigned to" field is empty.

No message should appear after updating the incident record.

[Dan H]

Updated client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading) {
      return;
   }

   var rec = new GlideAjax('getAssignedToCount');
  rec.addParam('sysparm_name', 'getAssignedTo');
  rec.addParam('sysparm_assignedto', newValue);
  rec.getXML(populateData);

  // When the response is back from the server
  function populateData(response) {
    var answer = response.responseXML.documentElement.getAttribute('answer');
    var result = JSON.parse(answer);
	  if(newValue != ''){
	g_form.showFieldMsg('assigned_to','This user has ' + result + ' incidents already assigned','info');
	  }else{
	 g_form.hideFieldMsg('assigned_to');
	  }
	  
  }
}

Please mark as correct answer if it fits your requirement

[Ashish Routray1]

Thanks Dan