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Process Guides

Hi, I'm looking for any Orlando Process Guide documents for KM, CM, IM and PM.  I have the previous guides, but wandering if there is any update for Orlando.

Jenn13 by Kilo Contributor
  • 2775 Views
  • 2 replies
  • 1 helpfuls

Resolved! What Triggers the Current Status Widget in Service Portal?

I am trying to manipulate the Current Status Widget in Service Portal. Doesn't matter if I change the Business Service From Operational to Non-Operational or if I create an Outage from an Incident, The widget still shows that everything is Up and Run...

Blaze2 by Kilo Guru
  • 7377 Views
  • 3 replies
  • 10 helpfuls

Resolved! Can we limit VTB to view only for some users?

I have been asked by out IT Security team if we can make one of their VTB view only. I think the main challenge will be the users we want to limit to view only would have access to create and edit their own VTB's. So we would be locking down the VTB ...

trishlipe by Giga Expert
  • 1774 Views
  • 1 replies
  • 2 helpfuls

I want to set the boolean field as true

Hi team, in the incident form i have a field "resource(true/false)" field. here my exact requirement is when the category field value changes to "help" i want to set the eligible field as true. and when the sub category changes to "vpn" i want to set...

chinna by Mega Guru
  • 2363 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to Push Array Values into JSON Object

Hi Team, Im getting into a huge trouble here, Any help please on resolving this? var obj = {}; obj.prop1 = {};  obj.prop2 = "Test";  obj.prop1.requested_for ="Roger Federer"; obj.prop1.Catalog_item = "Get me a Tennis racquet";  var json = JSON.s...

Resolved! User table field Company does not show records

Hi Guys, I'm having some issues lately with user records. The field company in the user record is mostly filled in due integration of two systems: *Afas *Active Directory But when i try to change the company it show me no records found. Even when i e...

Metric Definition not working

Hello,  I've set up a new metric to calculate the below field when it changes. I may have set it up wrong and may need to script (but didn't think I would need to as it should work OOTB?). Please can you tell me if I'm doing something wrong?   Then ...

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sndev1099 by Giga Expert
  • 3148 Views
  • 4 replies
  • 8 helpfuls

Resolved! Outage in Change request

Hello All,   Can someone please help me ? I have added a ui action to create outage in change.It will automatically populate short description and configuration item in the window.How its populating? I want to populate planned start date in begin fie...

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salu by Mega Guru
  • 2966 Views
  • 9 replies
  • 6 helpfuls