Hello all, I recently has an issue with incoming email contain special character like Chinese or Japanese, ServiceNow does not recognize it and translate it to ���. Is there a way to fix this issue ?
When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc. Over time that table has become large and difficult to maintain and we have been looking to go...
Hey peeps, I am trying to change a catalog item variable's bg color on RITM and Task. My business case is: I have a catalog variable X on RITM (which is readonly) and other variable Y which is entered by user (on RITM). If value(X != Y), then Y's bg ...
Hi Snow Community, Working on a workflow to delay the creation of SCTASK after RITM approval with 5 days before the set date in the form. So I have a field on my Onboarding form- Start Date, which is set to be 10+ days if the request is being opened ...
Hello All, This is my Background Script : var incste = new GlideRecord ('incident');incste.addQuery('number','INC002796596');incste.query();gs.log(incste.getRowCount());if(incste.next()){ incste.state=7; incste.autoSysFields(false); incste.setWorkfl...
I tried Test Load in Data Source in 2 of my instance ie one in my company developer instance(CDI) and other on my Personal instance(PDI). Both of them are in Kingston Patch 9 version. When i tried to load test value from XML in my PDI its getting suc...
Does anyone know why the Problem Management Best Practice State Model plugin (introduced by Madrid) can not be activated by existing customers? ---------------- https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/problem-mana...
Dear community, We have implemented LDAP authentication with read-only domain controler. At first, we had the problem that whenever the user tried to log in with the windows credentials the error "Could not find a valid certificate" appeared. After m...
Hi Everyone I was trying to make a variable of type UI Macro Read Only in the 'Variables Editor' of Requested Item Form but i couldn't find any solution.If any of you has tried the same and found a solution please let me know. Can any one suggest ho...
Hi All, I'm trying to loop through some major cmdb tables to replace an existing group with the new group, can anyone please list down the major tables in cmdb such as cmdb_ci, cmdb_rel_ci etc. As when I try to look for the tables related to cmdb, th...
Hello All, I'm working on a workflow for one of the catalog item. We have 2 catalog tasks which are created one after other. When Second task is cancelled it should create another task(same as first) and when I rollback to the first one in workflow...
I've been ask to create a Map of Incidents by location. Preferably with the number of Open incidents showing per location. I am still searching the community for answers . . . If you can point me to a How-To guide, I would appreciate it.
Hi All , Can someone help me with this email issue i am unable to resolve . Client asked me to create a new UI Action on Incident form called 'Convert to Task' , Clicking this button will convert a incident to TASK and all fields copied over to Tas...
I have been trying to find how does the 'Communicate workaround' and 'Communicate fix' work in the Problem module in Madrid version. I went through the docs.servicenow.com and found that when we click on communicate workaround link the problem number...
Hello, I have requirements to automatically populate Service Portal Catalog Item List Collector variable based on Select Box variable entry. I created relationship table u_teammate_position_profiles between Teammate Position and Teammate Profile Pos...
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