Display active incident records from the category hardware and software.?

ram2497 · ‎07-04-2018

Display active incident records from the category hardware and software.

Archana Reddy2 · ‎07-07-2018

Hi Ram,

The below one may help you.

var arr=[];
var inc = new GlideRecord('incident');
inc.addActiveQuery();
inc.addEncodedQuery('category=software^ORcategory=hardware');
inc.query();
while(inc.next())
{
arr.push(inc.getValue('number'));
}
gs.print(arr);

Hope this helps!

Thanks,

Archana

View solution in original post

Shashikant Yada · ‎07-04-2018

Could you please explain the scenario, do you want to create the report?

ram2497 · ‎07-07-2018

yes

ScienceSoft · ‎07-07-2018

You may display active incidents from these categories by setting up filter above you incidents list as following:

and you will get result:

after this if you want to see report - right click on Category column and select Pie/Bar Char and this will create you report

ram2497 · ‎07-07-2018

Hi,

Through Business rules.