Hi guys,Does anyone have a good solution not to send a "update" e-mail to the customer, when a request item is closed.As they then get a closed notification with the comments.The only option I see is not to send if state i one of the closed.But if I ...
I have a requirement to add "Add" button on problem related list on incident form, I have created ui action for it but don't understand how to display problem list in it and add to related list
When state is new , it shows the Add button in related listBut when state is closed , it does not show the Add button on related list Is there any way to show Add button in related list when state is closed
I am facing an issue while displaying related item list when I am selecting application services on catalog form creation.steps :1) There are 3 fields : Business Application / Application Services / related items(upstream and downstream relationships...
Hi, I have created a new Related tab in Problem form called Corrective Action (General type). Requirement:1. All the General PTask created for the Problem record will be visible.2. User can created a general Ptask by clicking on New button. Issue: 1...
I wanted to know how many ways there are to set the short description via catalog item variables. We are troubleshooting a catalog item and trying to find how short description value getting set by select box type variable, not able to find the confi...
I want to lear regarding to AD group what is AD group?what is Okta ?service Now plugging in AD grouphow we can configure and do integration with AD group how to write midserver scriptso can you suggest me any youtube video or documentations
Team , I need to implement Lead time of Normal change request ....I am not aware of the Process ..where to go and implement it ...at what condition we can implement lead time in change request. Much thanks for your help!
Integration requires certain phases to follow in proper way. Example : Assessment Phase: Understanding Requirements: Meet with the project stakeholders to gather detailed requirements about the integration. Understand the specific goals, function...
Hi All, When a contract is created with a past start date and a future end date, the contract becomes active as expected. However, upon clicking the "Adjust" button and changing both the start date and end date to future dates, the contract state rem...
Hi Team, Change Report Issue - Interactive Filter - Reference - Multiple - Selected items not visible due to text colour Example used: Out of box interactive Filter: Reference >> Change Assignment Group - Multiple Issue details: when you select multi...
Hello All, We are getting errors in Transform History. Please check the error details in the below screenshots.It is showing "State as Complete with Errors".Error Message:Error Message: {"cmdb_key_value":{"incomplete":4},"cmdb_ci_db_instance":{"incom...
Hi All, We are exploring Change approval policies and so far we have observed that we can configure the approvals dynamically based on the inputs and conditions added. One limitation we observed is that we can either Run all decisions or First decisi...
Hello Everyone, I have a date field where I don't want to allow the date field to enter any characters or numbers in the record producer. Can anyone help me in achieving this.
When a risk assessment is submitted in a change request form and If the score of the assessment is 21 or higher then the Field should be set to TRUE. Can anyone help me on this?
