Display Business Rule Not Working In Domain Separated Instance

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FA94
Tera Contributor

‎04-26-2022 04:53 AM

Hi,

We have recently upgraded our Domain Separated instnace to San Diego and after the upgrade the Display business rules don't seem to be working at all. Any idea what might be causing this?

Thanks!

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Veena Vanaparth
ServiceNow Employee
ServiceNow Employee

‎05-09-2022 12:13 AM

Hi,

It is a known error in the San Diego release which has been fixed in the San Diego Patch 2 release. There is a workaround that can be used before you upgrade to this release.

The workaround can be applied by setting the system property "glide.sys.domain.use_domain_business_rule_info_optimization" = false.

If the property does not already exist in the sys_properties table, you can create a new record as outlined below:
Name: glide.sys.domain.use_domain_business_rule_info_optimization
Type: true | false
Value: false

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Veena Vanaparth
ServiceNow Employee
ServiceNow Employee

‎05-09-2022 12:13 AM

Hi,

It is a known error in the San Diego release which has been fixed in the San Diego Patch 2 release. There is a workaround that can be used before you upgrade to this release.

The workaround can be applied by setting the system property "glide.sys.domain.use_domain_business_rule_info_optimization" = false.

If the property does not already exist in the sys_properties table, you can create a new record as outlined below:
Name: glide.sys.domain.use_domain_business_rule_info_optimization
Type: true | false
Value: false

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TomWright_Dos
Tera Contributor
In response to Veena Vanaparth

‎11-10-2022 08:15 AM

Veena, do you know the PRB related to this issue?  I'm on patch 7 and still need to use the workaround.  

 

Thanks 

Tom

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