Distribution list users are not receiving email from servicenow

[DUGGI]

we added existing users & out look distribtion list (DL) in watch list.

once we update any incident the DL users should get update notification,but it didnt send.

but i am able to see in Email logs(email generated successfully).

any idea why its not sending.

[ark6]

Hi Ravindra,

I am facing the same issue.

If you have solved the issue, could you please let me know what was the issue.

Regards,

Ark

[andrewdunn]

Hi - we had this issue and determined the following:

• Emails from ServiceNow were considered unauthenticated.
• We removed the limitation on the specific DL we were wanting to use to consider the sevicenow email address as authenticated.
• So in theory adding   ServiceNow to a whitelist for that DL only

Hope this helps others

Cheers

[qamrain]

How did you removed the limitation on the specific DL?

[qamrain]

Hello @andrewdunn can you let me know how you removed the limitation for specific DL to consider servicenow email addresses as authenticated.