Distribution list users are not receiving email from servicenow
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09-18-2014 11:17 AM
we added existing users & out look distribtion list (DL) in watch list.
once we update any incident the DL users should get update notification,but it didnt send.
but i am able to see in Email logs(email generated successfully).
any idea why its not sending.
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06-15-2015 04:53 AM
Hi Ravindra,
I am facing the same issue.
If you have solved the issue, could you please let me know what was the issue.
Regards,
Ark
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02-14-2016 08:35 PM
Hi - we had this issue and determined the following:
- Emails from ServiceNow were considered unauthenticated.
- We removed the limitation on the specific DL we were wanting to use to consider the sevicenow email address as authenticated.
- So in theory adding ServiceNow to a whitelist for that DL only
Hope this helps others
Cheers
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10-23-2024 03:50 AM
How did you removed the limitation on the specific DL?
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10-23-2024 06:32 AM
Hello @andrewdunn can you let me know how you removed the limitation for specific DL to consider servicenow email addresses as authenticated.
