Do Standard Change templates have a valid to date OOB?

rknoxlucas
Tera Contributor

‎05-20-2022 10:03 AM

The idea of a standard change template having a valid to date and requiring it to be reviewed and approved again by our CAB is being discussed in my organization. Is this OOB funtionality? The idea is that once a Standard Change template is approved, it will be valid for 12 months. At the end of that 12 months, a new approval workflow would trigger and it would need to be reviewed and approved by the CAB again.

I thought this was OOB functionality, but it does not appear to be so. Does anyone have experience with this? Is it ITIL best practice or a customization?

Thank you!

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎05-25-2022 03:42 AM

There is not an OOTB field for this that I am aware of. 

If you don't want to add one to the form, you can just created a report that using Created and Active, to return templates that are either past 12 months, or coming towards their expiry.

If I was doing this, I would just add a Valid To field (date) and then a report Showing Active Templates due to expire within 60 days (to give leadtime) 

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