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Resolved! Inbound email action: Prevent record from being created in script

Hello, We have a scenario where inbound emails with a certain set of conditions are to be created as incident tickets. However, there is a bit of a caveat where if another set of conditions cannot be met, then there should be no incident ticket creat...

Dean C by Tera Contributor
  • 2992 Views
  • 4 replies
  • 1 helpfuls

Resolved! dynamically setting the sysid on rest end points for put method

We have two instances(A nd B) and we are creating incidents in one(B) and creating incident for same on other instance(A) using a business rule and using post method request.setEndpoint('https://instanceA-service-now.com/api/now/table/incident'); req...

jugnu1 by Kilo Contributor
  • 1619 Views
  • 6 replies
  • 1 helpfuls

Resolved! Validation of URL

Hi ,   we got requirement to check URL validation for one field. I have written the below script , but it is always giving invalid URL (i am giving "https://development.service-now.com " for testing)   var url = g_form.getValue('u_link_to_training_ma...

dande Anusha by Tera Contributor
  • 2634 Views
  • 13 replies
  • 2 helpfuls

field is not updating in list view

I have a display business rule to calculate from the related list and populates in the parent table.  It is populating in the field but I dont see it is getting updated in the list value? How to update in the form and in the datebase ? I tried to cha...

sam43 by Tera Contributor
  • 1200 Views
  • 2 replies
  • 0 helpfuls

Resolved! Open Existing Task Record with Workspace

I'm wanting to use g_aw.openRecord() to open a task type record. All of the documentation points to sys_user or something not task related at all.  The only example I see is the Copy Incident UI action, which I've tried to copy but it seems like it d...

Resolved! OnChange Client script - check field and set value

Hello,  I need any advice with client script since I'm new to ServiceNow. On Change form, I need a OnChange client script that will check a field two fields State,Risk -  if the State will be set to "Assess"(-6) and field Risk is empty users will rec...

Jan5 by Tera Contributor
  • 4741 Views
  • 2 replies
  • 2 helpfuls

Integration with Cisco Contact Center

We are implementing Service-Now and have been told by our Cisco Phone rep that Cisco Unified Contact Center Express 8.5 will not integrate with SN.We would like to see an incident form populated with Cisco caller information from the call and SN.Has ...

rvancamp by Kilo Explorer
  • 3978 Views
  • 5 replies
  • 0 helpfuls