Hi All, I have a list type field, it is not referring any table instead having choices. Once the form is saved, the field is showing values instead of labels. I need to show labels there, I have gone through several community posts, but didn't find a...
Hi All, is it possible, to import PDF documents from sharepoint as an articles in ServiceNow? in Sharepoint, we have articles and pdf documents are attached to each article. we want to integrate ServiceNow with Sharepoint to import articles to Serv...
Hi everyone, I'm hoping to get some information regarding the usage of knowledge Tags in a customer portal. We are considering moving the current knowledge article text labelling system from Categories to Tags, and I'm hoping to confirm whether the e...
Hello.In Flow Designer, I am trying to populate the Short Description of a catalog task, with a variable. My variable is a choice - Request Type, whose value is request_typeOne of my questions (choice) is Site Access, value is site_access.See screens...
Hi all, Can we write onChange client script for dependent. I basically have a form in which there are two fields 'categories' and 'subcategory'. The subcategory field depends upon category. The choices in subcategory depends upon what choice had been...
For Example In my test step I have opened the Incident table now in Automation test framework I have to select the particular one record which I have to open but Can I select random record from the available list of incident or specific one ?
Need to difference between two system properties for timeout Description: Hi team i need to what is difference bewteen below two system properties and their use glide.http.outbound.max_timeout glide.rest.outbound.ecc_response.timeout Which will ov...
Hi all, I have Priority field on Catalog Item with choices(critical,high,moderate). I have created 3 SLAs based on prioiry duration. My Task is whenever user selected priority choices based on that SLA need to trigger. SLA is attached in RITM Sectio...
I'm using a customized portal to show a single Knowledge Base, but found out that in the platform using value to sort categories and subcategories, the order is respected but in the portal view it sorts in alphabetical order. Is it possible not to so...
I am creating a request from inbound action. And I am creating corresponding ritm using business rule. In the business rule after creating the ritm, I am calling a workflow which is on requested item table. There is only one run script activity in th...
On the Approve widget on the Service Portal index page, I am attempting to either 1. Make the Approve and Reject buttons force a comment or 2. remove the Approve/Reject buttons altogether. We want to keep the 'Options' so that the person can review t...
here i have created a catalog item for portal. in that catalog item, we have a list collector variable which will be having few options in it to select. i want one choice from the list collector to be default value when form loading for the first tim...
Good Morning, Please can someone advise, I am trying to tweak the attributes on the Caller field within our Incident (and all other forms) form. We have several colleagues within the business with the same name, so we would like the colleagues names...
I have a notification. This notification will trigger through an event from workflow. While I'm trying to test this in email logs, I can see there are three notifications(duplicate) triggered at the same time. For the three notifications the originat...
Hello, There is a catalog client script written on a variable set that I've created on. And, have used the variable set in the catalog item as well as in the order guide. Now the actual requirement is, I want the catalog client script to run only on...
