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User unable to see the workspace list category in custom workspace

Hi All, I created one custom workspace and it have some workspace list categories here my issue is admin able to see the workspace list categories but who does not have admin role unable to the workspace list category . Can any one assist into this. ...

Krishna92 by ServiceNow Employee
  • 2363 Views
  • 6 replies
  • 0 helpfuls

SLA Configuration : Duration End of Next Business day

A Response and Resolution SLA should be configured with a duration of END of Next business day . My Schedule is 8-5 Weekdays and When a ticket is created today at any point of time, the SLA duartion should be till 5:00 PM next business day. Cutsomer ...

burri by Kilo Explorer
  • 2921 Views
  • 6 replies
  • 0 helpfuls

Resolved! How can I hide whole catalogs from a user/group?

Hello!    I am currently working on building out a few service catalogs in our enterprise. Theres one catalog in particular that is being built out to be an IT internal catalog only, thus it needs to be hidden from everyone that isn't in IT. I see th...

David Gaddy by Kilo Contributor
  • 1833 Views
  • 2 replies
  • 1 helpfuls

Field value is getting cleared

Hi,    I have a field on the change form onload of the change form I can see the value that is visible on the form but soon as the form loads and settles down field value is empty. I have no onload script written on the particular field to clear the ...

Shruthi2 by Kilo Contributor
  • 4475 Views
  • 25 replies
  • 0 helpfuls

Best Practices: multiple location tables?

My organization (a university), has previously tried to enforce using a single location table, under the presumption that simpler/a single source of truth is better. This has resulted in our location table essentially being a record of room numbers, ...

JP-ODU by Tera Guru
  • 2043 Views
  • 2 replies
  • 2 helpfuls

Modifying Attachment paper clip icon UI Page

Hi, I want to modify the UI page related to attachment paper clip icon specifically for sc_req_item & sc_request table and not for other tables. Is there any way I can override the changes for these 2 tables not globally.  Best Regards, Ram

ramwons by Kilo Expert
  • 2300 Views
  • 3 replies
  • 1 helpfuls

Resolved! Do we have a release calendar available or how can i have release calendar developed with maintenance schedule similar to change calendar?

Do we have a release calendar available or how can i have release calendar developed with maintenance schedule similar to change calendar?   we have a requirement to display the Releases happening every month with the maintenance schedule or holidays...

How can I hide the author field from a knowledge article?

I am trying to hide the 'Authored by.." information when users are viewing knowledge articles.  I have tried 3 solutions. "Plan A": I commented out the necessary code within the "kb_view" UI page. "Plan B": I set the "glide.knowman.search.show_author...

Auto-refresh capability on Dashboard ( No Web plug in please)

I am new to ServiceNow. I have built a dashboard. I would like to enable Auto-refresh or get the real-time data to the dashboard. I see few related discussion already on this topic. All ends up suggesting a web plug-in to achieve the auto-refresh whi...

Bagi by Kilo Contributor
  • 4843 Views
  • 3 replies
  • 1 helpfuls