Do we have Requirement gathering template for Walk up experience module

[ArpitN247026017]

I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?

[Me Being Mustaq]

Hi @ArpitN247026017 ,

You may find below thread helpful:

• https://www.servicenow.com/community/onboarding-hub-articles/guidelines-for-requirements-gathering/t...

If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

Kind Regards,

Shaik Mohammed Mustaq

[ramesavinash]

Hi @ArpitN247026017

pls check the attached excel hope this helps you.

Regards

Avinash

[gracemiller84]

For gathering requirements for the Walk-Up Experience module, you can use a simple requirement gathering template that includes sections like: Customer Information, Current Process Overview, Desired Outcomes, Key Features/Functions (e.g., self-service kiosks, check-in, notifications), User Roles, Integration Requirements, Reporting Needs, and Constraints/Assumptions. You can reference ServiceNow’s official Implementation Guides or Solution Design templates as a starting point, then customize it to share with the customer for capturing detailed inputs.