Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

do we require approver user license to approve a catalog request by email?

Go to solution
Kat5
Kilo Contributor

‎05-07-2020 04:35 PM

Hello all, 

Do we need an approver_user license, if we only need to reject/approve a catalog request by email?

i found this question here but replies were from two years ago, so licensing model may have changed:

https://community.servicenow.com/community?id=community_question&sys_id=8e8ac292dbbf9f808e7c2926ca96...

Would very much appreciate your response/s on this! 

Thanks heaps, 
Kathy

Labels:
0 Helpfuls
  • 4,123 Views
1 ACCEPTED SOLUTION

Go to solution
sachin_namjoshi
Kilo Patron
Kilo Patron

‎05-07-2020 04:59 PM

You do not need approver_user license for approving, rejecting by email.

You just need active user in service now user table to approve, reject by email.

 

Regards,

Sachin

View solution in original post

6 REPLIES 6

Go to solution
Allen Andreas
Tera Patron
In response to Kat5

‎05-07-2020 06:15 PM

No problem.

If you don't mind, if Sachin answered your question. Could you mark his as Correct?

Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
0 Helpfuls

Go to solution
Geni
Tera Contributor

‎08-19-2022 06:02 AM

This is no longer the case. Approvals through emails will require a license.

0 Helpfuls