do we require approver user license to approve a catalog request by email?

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Kat5
Kilo Contributor

‎05-07-2020 04:35 PM

Hello all, 

Do we need an approver_user license, if we only need to reject/approve a catalog request by email?

i found this question here but replies were from two years ago, so licensing model may have changed:

https://community.servicenow.com/community?id=community_question&sys_id=8e8ac292dbbf9f808e7c2926ca96...

Would very much appreciate your response/s on this! 

Thanks heaps, 
Kathy

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎05-07-2020 04:59 PM

You do not need approver_user license for approving, rejecting by email.

You just need active user in service now user table to approve, reject by email.

 

Regards,

Sachin

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Allen Andreas
Administrator
Administrator
In response to Kat5

‎05-07-2020 06:15 PM

No problem.

If you don't mind, if Sachin answered your question. Could you mark his as Correct?

Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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Geni
Tera Contributor

‎08-19-2022 06:02 AM

This is no longer the case. Approvals through emails will require a license.

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