do we require approver user license to approve a catalog request by email?

[Kat5]

Hello all, 

Do we need an approver_user license, if we only need to reject/approve a catalog request by email?

i found this question here but replies were from two years ago, so licensing model may have changed:

https://community.servicenow.com/community?id=community_question&sys_id=8e8ac292dbbf9f808e7c2926ca96...

Would very much appreciate your response/s on this! 

Thanks heaps, 
Kathy

[sachin_namjoshi · Accepted solution]

You do not need approver_user license for approving, rejecting by email.

You just need active user in service now user table to approve, reject by email.

Regards,

Sachin

[Kat5]

thanks much sachin!

[Allen Andreas]

Hi,

From all of my experiences you do not need to issue approver_user roles for email only approval however, just to mention it for the record, you should speak to your account representative for any licensing/billing questions/concerns.

Take care!

[Kat5]

thanks very much allen, appreciate the info!