Documentation on how to make Agent Workspace View Rules

[lonesoac01]

Hello all,

    I am having an issue with creating a new Agent Workspace View Rule.  I am not able to select any Views for the Agent Workspace.  I have attached an image of the issue that I am seeing.  What am I missing?

Thank you.

[Rafael Krindges]

Hello,

I have the same issue!

For a workaround, I create the View in the screen you attached (click on the New button), complete the Workspace View Rule, and then, go back to the table, and edit the view from there.

[Musab Rasheed]

Hello,

Looks like this is only for Configurable workspace as this doesn't have predefined view, See screenshot below of HR Agent workspace which is displaying views properly so try to configure view first for configurable workspace and then create view rule. Mark my answer as correct if that helps

Regards