How can I create a relationship between changes ?

Laurent BRUNEL
Tera Contributor

I would like to have a major change/event and link this change to all other changes in order to get a group of changes.
This would provide a view of all changes included in an event.
Do you know how can we do that ?

1 ACCEPTED SOLUTION

Aman Kumar S
Kilo Patron

How about using Parent field on task table, which can be leveraged to establish Parent-child relationship.

So, you can map one change request as parent for several change requests.

 

Best Regards
Aman Kumar

View solution in original post

3 REPLIES 3

Tudor
Tera Guru

Hi,

Probably the following thread will provide some assistance.

https://community.servicenow.com/community?id=community_question&sys_id=21ee6b50db1e9c90f21f5583ca96194c

Hope this helps! 

 Tudor

Aman Kumar S
Kilo Patron

How about using Parent field on task table, which can be leveraged to establish Parent-child relationship.

So, you can map one change request as parent for several change requests.

 

Best Regards
Aman Kumar

Keith Woods
Tera Contributor

I would create a Release record, and link all changes to the Release.  That is the purpose (simplistically stated) of a Release record to bundle like changes.