Does the "Can Read" on an article overrides the "Can Read" at the Knowledge Base level?

[valter479]

Does the "Can Read" on an article overrides the "Can Read" at the Knowledge Base level?

I have a knowledge base, that only specify users can read.  The new requirement is to allow some of these articles (about 10 %) to be visible by any user.

I tried adding "Any User" user criteria to the "Can Read" at the article level and regular users can not view article. 

[Rahul Talreja · Accepted solution]

Hi @valter479 

Navigate to https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concep...

Scroll down, and go through the flow chart available there.

You will get to know how access is calculated between kb and kb article.

[OlaN]

Hi,

No it does not.

Article user criteria will not be evaluated if you don't have access to read at Knowledge base level.