Domain separation using company field

musszemik
Mega Contributor

Hi,

I have many years of BMC Remedy experience but I am new to ServiceNow and I am familiarizing myself with the product using the developer instance. I work for an MSP and currently we are looking into the possibility of using domain separation using the company field in ServiceNow. Can someone please suggest a good way of doing it or point me to a resource which explains this? Coming from Remedy background I found this to be a bit difficult to crack given that there is no concept of domain separation in Remedy, all you have the company field and data is segregated based on this field.

Cheers,

Mussie

4 REPLIES 4

davidkeen_snow_
ServiceNow Employee
ServiceNow Employee

By default, the domain field is going to be synced with the Company field, so it sounds like this will fit your needs. Updating a Company record for a user will change their Domain, though you can override this by declaring a Managed Domain.


Hi David, thank you for your reply. Does that mean domain and company fields are one and the same then?


Mussie


No, there is a separate field for each on the User form, though we hide the Domain field in the default implementation, and the two fields are kept in synch. Associating a Company record to a User will associate the User with the Domain that is associated to the Company automatically. This allows you to declare overrides by declaring a Managed Domain if needed, but otherwise ensures that the User has the same domain as their Company.



For example, there is a Domain field on the Company table. If the Domain for "Company A" is set to "Domain A", then all users associated with "Company A" will be in "Domain A". The Company and Domain usually will have the same name as well, at least in our default implementation, though they can be different.



We do have an older tool called Company Separation that just handled domains through the company record, but this is legacy and no longer supported. You would be better off going with Domain Separation.


Thank you David, much appreciated. I am familiarizing myself in the meantime and I am going to test this in few days time.


Cheers,


Mussie