Due Date on RITM

[Kumar38]

Hi,

How is Due date populated on RITM ?

what is the relation between Due date on RITM and it's Tasks ?

Is SLA for task same as Due date ?

[Harsh Vardhan · Accepted solution]

How is Due date populated on RITM ?

Ans : using workflow it has been updated. on your workflow there is tab " schedule" and you will find column "Expected time" , if any duration mentioned there, it calculates from there, duration + creation time = due date

you can refer the below blog. 

https://community.servicenow.com/community?id=community_blog&sys_id=fbcde2e9dbd0dbc01dcaf3231f96199e

what is the relation between Due date on RITM and it's Tasks ?

Ans : Business rule "Create Request Item Child Tasks" which invoke one script include "CatalogTaskGenerator" to set the current date time as due date into tasks record. 

Is SLA for task same as Due date ?

Ans: No.

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