Resolved! Report on SCTASK associated to Catalog Item
I have been asked to create a report showing the groups handling SCTASKs associated with Catalog Items. Is there a way to report on Catalog Item usage based on associated SCTASKs?
Forum Posts
Scripting for Email Notification and approvals
Hi All, I have a requirement , where in a change request there are two fields : configuration item and assignment group also there is an approval on the change request form it goes to approval first from the assignment group and second level to the ...
Create a report
My requirement is create a report to how many similar changes have gone multiple CABs, not showing single records of CAB name.so I have write the script and calling into the report but its not working. please help for this Thankyou. function getDupli...
How to pass URL in email scripting
How to pass URL in email scripting
Resolved! why end user not able to see all categories and articles from knowledge base?
When I impersonated as end user he is not able to see all the categories and when i see articles that he able to see in portal and published articles in backend count were not matching?? what could be the reason for this? and when i moved same confi...
Orphan ci
Hi What are these Orphan CIs?I want to create a report to filter out these Orphan CIs so from which table and what conditions i have to keep to get those?
Application Services are not visible to itil users
Hi Everyone, A normal itil users unable to see application service records on cmdb_ci_service table. Thanks, Preethi
Resolved! Order Confirmation popup on cart v2 -how to edit
This pertains to the two step checkout process in service portal which popups an Order Confirmation. We want to hide the Requested For field but still include the Deliver & Special instructions. i've been spending a fair time looking at other commun...
Resolved! Business Stakeholder view all tickets
Can a Business Stakeholder see all tickets or are they restricted to tickets in their department?
How to get only one return in workflow if activity ?
Hi All,The below ifScript is not working, can anyone please help me on this ?var usrDivision = current.variables.requested_for.company.sys_id;var div = gs.getProperty('all.divisions');var isUsrCI = div.includes(usrDivision);var ans;answer = ifScript(...
how to convert incident to service request using agent workspace
Hi All, I have a requirement to convert incident to service request using ui action through agent workspace, also it should copy few fields from incident to service request like - sd, des, business service.I am using below code and ui action availabl...
Mainline Certification expire
Hi all , I have completed ServiceNow Mainline CSA Certification in May 2023 , now I got the notification as it is expiring by February 2024 . can u please any one guide what are the actions need to take to extend the expire . Thanks in advance .
List collector text limited
Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items .or if this not possible ,can anyone suggest any way to make those text visible....
Where is the logic to import word file to knowledge article
Hello Is there anyone who knows the details about the importing knowledge article from word files functionality?I would like to call the function to import a word file attached to a record. My requirements is to send the sentences in the file to Azur...
Prevent a delegate approver from receiving approval email for a specific catalog item
Hi all, Not sure if anyone has done this yet, but I am looking to somehow prevent an approval email from a specific catalog item from being sent to the delegate of the approver. Is this possible?The use-case is that we have a sensitive catalog item w...
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