Need to create a Report
Analytics on End-User Portal Usage (no. of visit, clicks on create incident but choose self-help, portal survey and feedback, etc). How can achieve this, can anyone suggest here..
Forum Posts
Resolved! Can we generate word document from the workflow
Hi All, Currently, A PDF is generated from a workflow with all the variable values once a request is submitted. I'm using the PDFGenerationAPI() for this and below is the code I'm using in the workflow Run script which is working as expected.var file...
Resolved! Autopopulate Kb article in incident related list
Hi All,I am creating an incident record using record producer. I am having KB article to be attached to the 'Attach KB' related list in incident form. So , on the incident that is created via record producer, the KB has to be attached automatically ...
Populate values based on selection of options in list collector field
Hi, I have a requirement, in catalog form there are 3 fields namely Select site name, Select Print groups and Printers included in group (FYI select print groups is dependent on select site name field) If any value is selected in select Print groups ...
Resolved! Unable to see Translate related link for some of the knowledge article in Servicenow
We are facing an issue on some of the knowledge articles that we are unable to see the the Translate related link for the translation.Normally we would have the related link for the translation. What might be the possible restriction for not able to ...
Empty RITM creation when creating bulk ritms through transform map
Hi, Iam trying to create multiple ritms under single request using excel file and flow designer. For this i have created Data source with excel file, scheduled import and a onComplete transform map script to create multiple RITM's under single reque...
making dependent
We have created 2 fields both are reference field.Parent (L1)Name (l2)Now The Requirement is L2 Commodity code depends on L1. If you choose any L1 on the children of that L1 should be available to choose in the L2 reference field. We have excel too S...
Autopopulate multiple values based on Options selected in List Collector variable
Hi Community, I have a requirement, in catalog form i need to populate multiple value in multiline text variable based on the option selected in list collector variable.So i have written a onchange client script and script include but only one value ...
Request and RITM are not avialable in sysapproval_approver table
Hi,I'm trying to automate the tests for request management flow in ATF. I have a scenario where I need to create a request and retrieve the request/RITM from sysaprroval_approver table and open it in a UI form, and then click 'approve' button in the ...
List edit ACL is not working
Hi Team, Help for the below requirement. We have one requirement, on list view for a specific fields the data should be read only for that I have created one ACL that is Operation --> list_editTable.field Script --> answer = false; But it is not wor...
Ip address validation
Hi Team, we have ip address variable on catalog item.I want add some validation like below.10.05.07.2010.08.10.20/24 after / - should be max 2 digits.If there are more then 2 digit, user can't able to submit form.How can I achieve this ?please help m...
Resolved! Show MRVS variables on record form
Hi All,I have a record producers with MRVS variables. Once the record is created, I want those MRVS variables to also appear on the record form . Please help me in achieving it. Record producer is on a custom table.
Change Management for Software/Application Deployments
Hello everybody, I am looking for advice or feedback from anyone with experience of using Change Management for Software Deployments. This can be for End User Computing and Infrastructure deployments at scale. In a typical SDLC process, you'd usuall...
Resolved! Catalog UI Policy Condition
I have to create the condition like below:Fields "division" & "group" are list collector variable type. And tell me please why it is not working, I want to get clear group field if division field changes.
Determine Service Portal Suffix that Request was generated from - Required for dynamic link in notifications
Hopefully, this is a simple question. We have multiple Service Portals that generate requests to our fulfilment teams. These requests use shared email notifications with links to the request - the OOB notifications are set up with ${URI_REF} which ta...
