what is inbound email action and outbound email action
what is the means of inbound and outbound email actions ,and what is the difference between the both
Forum Posts
Resolved! Partial matching of reference type field values with addQuery()
Thank you for your help. I am trying to accomplish a requirement to display a record in a custom table when the department name in the record is a partial match to the logged in user. An example would be as followsIf the department name in the record...
How to set preferred contact method for On-Call groups.
When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...
Resolved! Need to get row count when using Multi Row Variable Set before submitting the MRVS record
I am using Multi Row Variable Set to get multiple users and need to populate the Row variable based on the number of being entered in the variable set. I need a way to get the count of records current present in Variable Set to set the Row variable. ...
Portal Shows Incorrect Value for Requestor and Requested For
Hi guys! We are using the OOB widget SC Order Status however, the value for Requestor and Requested For in portal is incorrect. In this screenshot, the REQUESTOR is System Administrator since he's the one who created the ticket. REQUESTED FOR is Abel...
I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section of the Catalog Item view, as
I created a new Catalog Item I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section o...
Resolved! Emails going to employee center, I want them to be tailored towards service portal
Hello, Ever since the company implemented ServiceNow we get these emails that have a great look to them so that's what we rely on. Problem is, is that we use the Service Portal and not Employee center. When we click "View Request" it takes us to the ...
SLA schedule including public holidays and weekends
Hi all, I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule. Thank you.
How to add attachment to the catalog item variables using the ATF
Hi, How to add a attachment to the Catalog item (to a variable) using the ATF. And i don't want to add it using the existing attachment in the sys_attachment table. Is there any way to do this ? Thanks,
How Does an Assessment Answers calculate the Score in Demand?
I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one. This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation. I built the Metric categor...
Resolved! How to change the color of the user added worknotes in the activity
Hi Team, There is a requirement to change the color of user added worknotes to blue or any other color. So that it can be easily identified which is added as system notes and which is added as user notes
ATF, Not able to submit the Record Producer
Hello Everyone, I am facing an issue while writing a test case using ATF module on Service catalog(Record Producer). I wrote a test case on record producer with 3 test steps 1) Open the record producer 2) Set Variable values 3) Close the record Produ...
Resolved! How to set Validation for end date in Record producer?
Hi All,Actually i have a requirement that , i have two fields "start date and End date", basically if end user select end date 10 days below from the start date , then we need to show error message on submit, user selects 10 or more than 10 days from...
Portal Search Results redirecting to Backend Record Producer scripts
Hi, I am having a major issue with Portal search in one of my instances, I cant narrow down the root cause. On my UAT works as per design, once you search a specific catalog item, it displays the results and once you clicked, it takes you to the cat...
Change Price of Catalog Item using Catalog Client Script
Hello,I need to change the price in the cart using catalog client script.I am using a text box to enter a value in it, and this value gets added to the price in the cart.Just let me know how to set the price using catalog client script.Thanks,santosh