HI Team,There is a custom table created in the Dev Instance, but this is captured in random update set and all the updates has been deleted by mistake . I have made few changes on table and captured it in my current update set. applications and modu...
We have one HR case (consinder incident record) which is continuously getting updated from closed/cancelled to work in progress after period of time. and i believe this is causing because of schduled job (it can be using scheduled jobs, workflow, fl...
I want to match 2 strings. eg :- absc-suuportGroup and absc-suuportGroup-Approval group , if the string matches from the beginning till group- then i wnat to fetch the sys id of absc-suuportGroup-Approval.
Hi, when the user submits the catalog request by attaching the spreadsheet/file and that file need to be added/present in catalog task...how can we do that. Thanks in advance
Hi team, As per my business requirement, I need to send attachment in email notification which is attached to RITM record while raising a request.Please help me with this. Regards,Haseena
Hi All, I have a workflow which is getting attached to the RITM, so as soon as the assignment group on sc_req_item is populated it should trigger approval.So, I am using "Wait for Condition" activity and "Group Approval Activity " inside group approv...
I need to get the related list sysid in the Client UI action Script so that based on it I can do my functionality.
Hello Everyone, Good day! I would like to ask for your help on how to hide/show one of the option in status for specific users. I'd like to hide the status "Pending Root Cause Analysis" from any users and can only be seen by incident managers. This f...
How do I tell if Event Management is installed on an instance that I do not have admin access? I'm unable to see plugins and wondering another way to tell.
I have a button called "Cancel Request" on the top right corner of my form. I want to create a alert/confirmation box with Yes and No button to prevent direct cancellation of the form.I want a simple solution with a alert box only and not the UI Page...
Hello All,I have a question that may seem easy but frankly, I don't know the difference between Incident and Incident Task,When do we create an incident task to an Incident and What is the purpose of the incident task? Thanks in advance.
Hello there, just checking to see if it's possible to do an 'insert' in Flow Design. Can you use Flow to insert/add (not update) 'Knowledge' type for multiple Groups (about 95 groups). We tried 'update' action but it wipes existing group 'type' & us...
When I select a reference field, it displays all records active true and false. I have a filter setup called "Active". Is there a way to make this filter default when I click to select a user from my custom table? I have the module to auto select act...
I am working on custom filter on reports using dynamic content block. I wrote below jelly scripts and its working fine. Initially when dashboard is loading, its taking lot of time to populate data in reports as count is huge in the kb_use table and ...
Hello All I got a requirement to add News KB article displayed as widget on service portal. Can you please help me with this. Thanks in Advance
