Duplicate Change Tasks getting created when 'Copy Change' UI action is used

[Aayushi Sharma]

Hello Folks,

While using 'Copy Change' UI action, we have observed that the Change tasks are getting doubled.

For example, Change A has 2 Change tasks and I create a copy of that change, I see 4 change tasks in the copied change.

Is this a known issue?

[Dr Atul G- LNG]

Hi @Aayushi Sharma 

Yes, this is expected because these tasks get copied from the previous change, and two new tasks will be created from the new change as the flow triggers.

We had the same issue and resolved it by creating a new UI action that is a copy of the original "Copy Change." We then commented out the code related to the change task functionality.

[Aayushi Sharma]

HI @Dr Atul G- LNG ,

But our tasks which are duplicating are actually manual tasks and not the ones which are created from flow.

[Dr Atul G- LNG]

Hi @Aayushi Sharma 

Is still open?

[Sanjay Bagri1]

Hello @Aayushi Sharma ,

Please could you validate from the OOB Copy Change UI action. Because i have tested in my PDI as well as real instance there is no difference and i am getting only correct task created like if i have created 2 task then 2 tasks are getting copied in new copy change.

//This is the OOB code can you compare with your code. 

function OnCopyChangeClick() {
	function addParam(form, name, val) {
		var inp = cel('textarea', form);
		inp.name = name;
		inp.value = val;
	}

	var srcSysId = g_form.getUniqueValue();

	var ga = new GlideAjax('ChangeUtils');
	ga.addParam('sysparm_name', 'getChangeQueryParams');
	ga.addParam('sysparm_src_sysid', srcSysId);
	ga.setWantSessionMessages(true);
	ga.getXMLAnswer(function (queryParam) {
		if (queryParam) {
			var gotoURL = new GlideURL('CopyChangeRelatedLists.do');
			gotoURL.setEncode(false);
			gotoURL.addToken();
			gotoURL.addParam('srcSysID', srcSysId);
			gotoURL.addParam('newSysID', '$sys_id');
			gotoURL.addParam('sysparm_returned_action', '$action');

			var form = cel('form', document.body);
			hide(form);
			form.method = "POST";
			form.action = g_form.getTableName() + ".do";
			if (typeof g_ck != 'undefined' && g_ck != "")
				addParam(form, 'sysparm_ck', g_ck);
			addParam(form, 'sys_id', '-1');
			addParam(form, 'sysparm_query', queryParam);
			addParam(form, 'sysparm_goto_url', gotoURL.getURL());
			form.submit();
		}
	});
}

Copied Change with 2 task only 

Thanks

Sanjay Bagri