Duplicate Users in LDAP

[amacqueen]

We've been having this issue for some time and I haven't been able to get round to checking until this week. The problem is we have multiple user records being created from our LDAP import.

For example see below:-

A record seems to be created with an email address and another without the email address.

Any initial thoughts? If it would help I'm happy to post our config.

Thanks for looking.

[ohhgr · Accepted solution]

Hi Angus,

Found a similar discussion (not related to service now),

could you try below line of condition

(&(objectClass=person)(sn=*)(!(objectClass=computer))(mail=*))

Also, mail should be the field storing email in LDAP.

Here's the link where i found it

how to exclude Null or empty fields in a Ldifde export

Thanks,

Mandar

[amacqueen]

Excellent stuff Mandar - looking very good

[ohhgr]

Glad that helped.. 🙂