Dynamic approval for order guide based on custom table records through workflow script
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10-21-2024 10:59 AM - edited 10-21-2024 07:54 PM
Hi All,
I have an orderguide which contains 4 catalogitems . When i select 2 catalogitem suppose apple ipad3 and apple iphone 6s and then go to choose option. In that section there is a field called portfolio which is a reference field that refers to a custom table if you see in pictures. When a new record created an approval required from the group which is mentioned in that record. A workflow got triggered when orderguide is requested and every time a approval request goes to a particular approval group which is mentioned in the script section of approval group activity in that workflow. But we need an additional approval request to go to the group which is mentioned in approval group field in portfolio table records.
For example:-If you see in the pictures suppose I select ipad3 and iphone 6s in Describeneeds Section and on choose Option section i select client server record which comes from a custom table called portfolio and then i submit request. One approval will go as usual but one additional approval also should go to service desk group as mentioned in the record of the custom table. Approval request to be triggered from the script of approvalgroup activity of Workflow.
Thank You
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10-21-2024 11:02 AM
Picture is missing.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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10-21-2024 11:58 AM
Ohh sorry. I added the pictures.
Thanks for informing