dynamically change priority field on basis of assignment group.

[sarabjeet]

Hi everyone,

I am trying to set default priority as P4 for a particular assignment group. And I am able to achieve(onsubmit client script) so but if i try to change that the priority in the next step it is not allowing me to do this. For example the default is P4 and i try to change it to P2 and save it doesn't happen. 

Please let me know how can i achieve this requirement.

Thanks,

Sarabjeet

[Murthy Ch · Accepted solution]

@sarabjeet 

When you are updating the priority to P2 still it is saving to P4?

If yes its because of your onSubmit() client script

So please use this:

if(g_form.isNewRecord())
{
var a = g_form.getValue('assignment_group');
if (a == 'a56f4cbfdb252410b9450342f396191c') {
g_form.setValue('impact', '14'); // low
g_form.setValue('urgency', '11'); // low
}
}

Thanks,

Murthy

[sarabjeet]

Thank you so much Murthy. It worked for me.