dynamically change priority field on basis of assignment group.

sarabjeet · ‎02-23-2022

Hi everyone,

I am trying to set default priority as P4 for a particular assignment group. And I am able to achieve(onsubmit client script) so but if i try to change that the priority in the next step it is not allowing me to do this. For example the default is P4 and i try to change it to P2 and save it doesn't happen.

Please let me know how can i achieve this requirement.

Thanks,

Sarabjeet

Murthy Ch · ‎02-23-2022

@sarabjeet

When you are updating the priority to P2 still it is saving to P4?

If yes its because of your onSubmit() client script

So please use this:

if(g_form.isNewRecord())
{
var a = g_form.getValue('assignment_group');
if (a == 'a56f4cbfdb252410b9450342f396191c') {
g_form.setValue('impact', '14'); // low
g_form.setValue('urgency', '11'); // low
}
}

Thanks,

Murthy

Thanks,
Murthy

View solution in original post

Prasad Pagar · ‎02-23-2022

Hi @sarabjeet

Instead of doing it via OnSumbit client script, Did you tried using BR or Data lookup?

What is your current client script code?

Thank you
Prasad

sarabjeet · ‎02-23-2022

Hi Prasad,

PFB the code i used.

var a = g_form.getValue('assignment_group');
if (a == 'a56f4cbfdb252410b9450342f396191c') {
g_form.setValue('impact', '14'); // low
g_form.setValue('urgency', '11'); // low
}

Could you please guide me how to achieve this with BR

Prasad Pagar · ‎02-23-2022

Client Script put extra load on Browser and impacts performace. BR will do it without script.

Give a try 😉

Lisa Miller · ‎11-04-2022

Prasad,
What is the script screenshot? I see the advance box checked but no screenshot for the script. Please include the script. Thank you