ECAB approval process for emergency change management

[Krati Aggarwal]

Hello All,

We have an assignment group as ECAB and the group members are 2 persons -

a) Test user

b) demo user

Steps followed :

• Create New emergency change
• Set State as Authorize and select assignment group as ECAB
• Save the change form
• Approval goes to the CAB approver assignment group

So question is - What is the correct process for going the approval to the ECAB?

Please revert it as soon as possible

Thanks in advance

Krati Aggarwal

[Community Alums]

Hi @Krati Aggarwal ,

Emergency change : A change that must be implemented as soon as possible, for example to resolve a major incident or implement a security patch. This change is of such a high priority that it bypasses group and peer review and approval and goes straight to the Authorization state for approval by the CAB approval group.

Emergency changes cover the following types of emergencies:

• Fix on fail or retroactive situations where the impact to service has already been experienced.
• Fail or fail situations where the impact to service is imminent if action is not taken.

These changes do not follow the complete life cycle of a normal change due to the speed with which they must be authorized. Therefore, they progress directly to the Authorize state for approval from the CAB Approval group.

During an emergency change, there are chances that an unplanned CI change activity occurs. During such a case, an unauthorized change request is created and sent for approvals.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Krati Aggarwal ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep