Planned start date and end date values are getting cleared on change request

[Sravani36]

Hi Whenever the user raising a Planned change request the planned start date and end date fields are mandatory and selecting this values, but after some time the values are getting cleared for example when i click on the ui action like risk assessment, may I know the issue why this happens and how to fix this?

[H_9]

Hello,

If these values are getting cleared specifically when you click on the UI action "Risk Assessment" then you should first check this UI action and see if there is any client side validation in the UI action. Probably someone might have written some code in the client part of the UI action to clear these values.

Secondly, I would recommend you to check the on-change client script on the change table and search with the condition as "Script contains planned start date or planned end date". You may find something there.

Thirdly, I would suggest to check any "before" business rules and again with same condition "Script contains planned start date or planned end date". There may be some BR which is aborting the action or clearing the values, because some condition on these 2 fields is failing.

Please mark the answer correct if it helps. 🙂

Thanks.

[Tony Chatfield1]

Hi, with no visibility of your instance configuration a screenshot does not provide much that allows the forum to assess your issue.
What are the results of your investigations? What are the exact circumstances that result in this occurring?
I would expect this is a result of update via client script, business rule or related functionality like workflow
and would suggest that you start by reviewing these possible causes.