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Edit action missing from Catalog Task in Agent Workspace

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The SN Nerd
Giga Sage
Giga Sage

‎03-02-2022 09:33 PM

Hi Community,

In my ServiceNow instance, the 'Edit' button which allows bulk update is showing for every ITSM table except Catalog Task for non-admin users. Ironically, that is the only table I actually want the bulk update functionality to allow users the action tasks in bulk.
find_real_file.png

I can't work out why the Edit button won't show for Catalog tasks. I have not made any configuration changes around list edit, but it does show for admins!

My investigations so far

  • My instance has no row level acl for list edit on incident, and all roles users can bulk update on that table
  • Creating list_edit ACL's on table and field level for itil on Catalog task has no effect
  • There is two Edit List Actions OOB for global table but these appear to be for related lists
  • Users with list_updater role still can't see the button
  • I am aware that list cell edit is available from Rome

This is what admin sees:

find_real_file.png

Everyone else:

find_real_file.png

Please let me know if you know how to solve this.

Thanks in advanced 🙂


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022
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The SN Nerd
Giga Sage
Giga Sage

‎03-02-2022 11:13 PM

I remembered back many years ago when I worked out how to control security on 'Update All' in the Native UI which led me to the solution. I had a requirement to stop users from being able to edit some fields in bulk update. I worked out that SN evaluates its write ACL against a "invalid" sc_task record (just a new GlideRecord('sc_task'), which fails against my single ACL that checks the active flag.

I copied my existing ACL and removed the condition, adding the script below to ensure that it only passes for these types of checks:

// ACL specifically to allow bulk update on sc_task in Agent Workspace
answer = current.isValidRecord() == false

And presto, the Edit button is showing on Catalog Task.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

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adilalee
Tera Contributor
In response to The SN Nerd

‎10-16-2025 08:51 AM

how i add this button in Asset workspace in alm_asset list view  

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