Edit Create/Edit Schedule module wizard

David McAlpine
Tera Contributor

When clicking on the "Create/Edit Schedule" module under the On-Call Scheduling Application you are presented with a wizard like screen.  If you select a group that does not currently have a configured schedule you are presented with a few different questions that are used to build the initial schedule.  I'd like to change the default settings to a couple of those questions.  The questions I'd like to change the defaults are as follows:

on the "Define Schedule" step:

1. Create Option - Default value is Existing Template, I'd like to set that to New

2. Would you like to use an existing schedule? - Default value is Yes, I'd like to set that to No

3. Specify Holidays? - Default value is No, I'd like to leave the default value alone, but hide the entire question all together.

Madrid had a "Edit Panel" button that was available in it's similar wizard, however, that doesn't appear to be available in New York, so just wondering where can I direct my developers to go to to edit that wizard/form/page and the questions that it asks.

1 ACCEPTED SOLUTION

Noah Drew
ServiceNow Employee
ServiceNow Employee

Hello @David McAlpine !

I do not believe that the New York version of the Create/Edit Schedule module is editable.

It appears that the related UI Page called "$oc_creation_wizard" is defined in the backend along with the other related page/macro "define_schedule".

You may want to make an Idea on the Idea Portal to request the page to be editable.

Hope that helps!

If it did, please mark as Helpful and consider marking as the Correct Answer to the question, thanks!

View solution in original post

2 REPLIES 2

Noah Drew
ServiceNow Employee
ServiceNow Employee

Hello @David McAlpine !

I do not believe that the New York version of the Create/Edit Schedule module is editable.

It appears that the related UI Page called "$oc_creation_wizard" is defined in the backend along with the other related page/macro "define_schedule".

You may want to make an Idea on the Idea Portal to request the page to be editable.

Hope that helps!

If it did, please mark as Helpful and consider marking as the Correct Answer to the question, thanks!

Thanks for the input Noah!  I passed along your comments to my Developers and sure enough, they opened a Hi Portal ticket to get confirmation and you can't modify the wizard in New York, but you can go back to the Madrid version where you can edit the wizard/variables used.  Just not sure I want to lose the functionality in New York and stay with Madrid, but I appreciate your assistance.